How do I provide/enrol in Replacement via FBA?
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Seller_wUZNUBzfgSxgK

How do I provide/enrol in Replacement via FBA?

Hi, I would like to send the replacement to my customer via FBA. Currently all my orders are fulfilled by FBA. In the return setting I do not have the replacement option, only refund option. How should I do if customer request for a replacement? Thanks.

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Topher_Amazon
In reply to: Seller_wUZNUBzfgSxgK’s post

Hi @Seller_wUZNUBzfgSxgK,

As noted on the FBA customer returns policy help page:

Amazon may also issue replacements to customers returning FBA items. If we do, Amazon will ship a new item from your inventory free of charge to a customer.

That page also links to your replacement report and provides some other context about FBA processes.

Hope this helps!

Topher

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