Customer left negative feedback
Hi @Sakura_Amazon_@Simon_Amazon@Sarah_Amzn
Can you please help with these 2 orders (202-6581086-6817904, 202-2608622-8044355), Case ID 10153971362.
The customer placed 2 orders with different address on the same day, we dispatched both orders to the address that customer provided in the order and tracking show proof of photo and gps but customer stated that we sent to the wrong address and left us 2 negative feedback. Can you please review and help to remove the feedback for us.
Thank you
6 replies
Sakura_Amazon_
Hello @Seller_RUqRlwp6whDmO,
I am reviewing the orders that you shared. I checked the tracking ID associated with the order : 202-6581086-6817904; however there is only a photo of deliver that does not show any details; I don't see any GPS information there.
Do you have any other proof from Royal Mail regarding this order?
Regards,
Sakura
Seller_RUqRlwp6whDmO
Hi Sakura,
Sorry for delay replying, yes this order : 202-6581086-6817904 only showing proof of photo no GPS information. Only this order: 202-2608622-8044355 got GPS and proof of photo information in the Royalmail tracking site. Please help remove the feedback if you can.
Thank you,
Sai
Sakura_Amazon_
Hello @Seller_RUqRlwp6whDmO,
Thank you for the clarification. I worry that the lack of the GPS can be kind of a blocker for the review. Team
Still, I have passed both orders for a second review; however, I can't promise anything as the decision is up to them. I will keep you updated.
Regards,
Sakura
Sakura_Amazon_
Hello @Seller_RUqRlwp6whDmO,
I am coming back with an update. The Team reviewed the feedback and decided that it is eligible to be removed and suppressed for both of the orders. Your Order Defect Rate will be updated within 48 hours to reflect this change.
Let me know once you see this change, please☺.
Sakura
