Account completely locked due to this error, including no access to contact Amazon Seller Support. Our account has been deactivated following an issue with product authenticity that we have been struggling to resolve since March.

As it has been outstanding for so long, we have some monies outstanding which I have requested a disbursement request.

To validate the disbursement request we had to confirm our charge method, in doing so we received an Invalid Charge Method against the pl market place.

Now we cannot get past the Invalid Charge Method despite entering a valid card and details. We are completely stuck - cannot get rid of Invalid Charge Method error and this has stopped us from getting access to Account Health and proceeding with our reactivation submission. @Seller_z3k8APxGfbQEKcan you help at all? Thanks

Hi all, we tried two cards, non pre-paid, and with both we get stuck at the "invalid charge method" step:

NCID: AYGWA9BDIIZI1 ZCID: A2EK70BYXU0BZA PAID: A2K645B62CXGK2 MCID: A2EK70BYXU0BZA MKID: A1F83G8C2ARO7P When: Jul 16, 2024 10:51:56 AM

If we try and verify the cards, it seems to work:

But then, if I try to appeal to unblock the account, I'm back again to "invalid charge method".

Meanwhile, our account has been blocked and I can't appeal as the charge method is invalid.

The bank can't see anything on their end.

I already checked here and everything seems correct:

https://sellercentral.amazon.co.uk/help/hub/reference/GUQLF3C3HXXXERLC

Could you please help?

Cheers,

Pietro

My account was set to 'inactive' when it had not been used for many months. I have tried to reactivate it by confirming the charge card on file (debit business card). While the UK store seems to to briefly verify, i still get the 'invalid charge method' screen prompting me to replace my card.

The card is still in date, same address and as same as used previously. I have tried 4 times to verify with UK store and Amazon have successfully charged £1.00 each time to my business bank account. So it looks like these pre-authorisation charges are successful.

However, i have recieved an email from Amazon saying "We were unable to verify the charge method that you provided for your seller account". I have also now received a deactivation email asking for utility bill...which i will not be able to send until i can get past the 'invalid charge method' screen. It prevents me from accessing other parts of the site including help pages and links.

It's the same card i used to open and verify the account before....so not sure what the issue is now?