Intellectual property complaint

Even if you haven’t received any performance notification or further information about who complained, you can still easily appeal and have your listings reinstated.

If you are confident that the complaint is false, you can dispute it by providing Amazon the proof of authenticity.

Amazon will only accept receipts and invoices which clearly display all of the following:

Supplier information (name, phone number, address, website)
– Buyer information (name, phone number, address, website)
– Item descriptions (matching the ASIN(/s)
– Item quantities (should reflect your selling volume)
– Invoice date (must be issued in the last 365 days)

It must clearly prove that your products do not infringe on the intellectual property of the rights owner. Send this information, any other documentation, and a list of impacted ASINs to notice-dispute@amazon.co.uk.

So I sent the invoices and this is the reply I have received:

Hello,

Thank you for your message. We cannot accept your appeal because it does not address the report we received from the rights owner. Please provide the following information so we can process your appeal:

– Proof of product authenticity (e.g., invoice, Order ID, licensing agreement, letter of authorization). It must clearly prove that your products do not infringe any intellectual property rights. Please send this information, any other documentation, and a list of impacted ASINs to notice-dispute@amazon.es

– Greater detail on the root cause(s) of the infringement.
– Greater detail on the actions you have taken to resolve policy issues.
– Greater detail on the steps you have taken to prevent infringement going forward.
– Greater detail on why you believe an error has occurred.

Any ideas on next steps?