The overseas Amazon support team cannot view the case and say it with the back office.

Amazon Support do not reply email on the cases

Dear Amazon Support in the forums,

9814800882

9841083592

UPS Have delivered to Amazon warehouse and say have proof and Amazon tell me to claim off UPS

UPS tell me that Amazon are the account holder, so I cannot claim

Two Mult national company passing the buck

Kind regards

Mike

Amazon Ignoring My Lost Inventory Case – Need Urgent Help!

I’m facing a serious issue with lost inventory, and Amazon has been unresponsive for weeks.

Total Units Lost: 1,584

Investigation Started: February 9, 2025 (45 days ago)

Case ID: 10792263932

Since February 19, Amazon has been giving me the same automated response that they are "working on my case." Since February 25, they have stopped replying altogether, despite multiple follow-ups.

Whenever I create a new case, they merge it with the old one without providing any update. This delay is causing huge financial losses for my business, and I have no idea what’s happening with my stock.

I kindly request the Amazon team to prioritize my case and provide an update immediately. Sellers should not have to wait indefinitely for their hard-earned inventory or rightful reimbursement. If anyone in the community has faced a similar issue or has any advice on escalating this matter, I would appreciate your insights.

Amazon, please take this case seriously and help resolve it as soon as possible.

Thank you.

Hey,

I’ve been opening a new case with Seller Support every 4 weeks for the past year, asking why my funds aren’t being released. My account has a reserve of $18,000 that’s been held for an entire year.

Despite my account being in good standing with no suspensions, the Indian Seller Support team keeps forwarding my request to a “special team,” yet there has been no response or resolution from them in all this time.

Can you please assist?