People not receiving messages
Having a problem were buyers are not receiving messages, these buyers think they are being ignored and leave a bad feedback. This is really getting silly now. It is a problem with the amazon messaging system that I am being penalised for, surely i am not alone here.
11 replies
Seller_EJIX7rqDNQJi2
Buyers not responding to your messages simply indicates that they opted out of the buyer-seller messaging or are unwilling to communicate with you. According to my own experience, many will leave a negative feedback claiming that the seller ignored them even if they know this is not true.
But there is a way how you can override the option to opt out by using the “Additional information required” header or putting “[Important] into the subject.
Here you can learn more about buyer-seller messaging communication:
And how to send critical messages which are necessary for completing an order:
Seller_640tMcLKT4KJe
The problem is the SPAM that the bots anti-Amazon are doing, therefore the emails from the official server Amazon are going directly to SPAM and the regular users are not reading or notice it. This is why your messages are not observed, are heading to SPAM.
So welcome to the cold war of SPAM 
Seller_7VVwdneKCoGJI
Hallo! Probably there are some solutions for it:
USE anywhere some PUSH options in sending messages for this porpouse.
Seller_REdZ8xdE05lLd
I have noticed that when I answer to customers from my email they don’t always receive my answer.
So, I have decided to answer only inside seller central.
Seller_3qNF9KrZ5cTdg
Replying by email or via Seller Central is the same - the customer will receive a message in their Amazon Messages and receive a notification by email. But the email notifications often get filtered as spam by their email service, and, as Thylvethter thaid, I mean said, Amazon doesn’t give any notification of messages while browsing the site, so they never see it and think you’ve ignored them.
It’s got to the point where I don’t send requested replacements for damages unless the customer confirms they’ve received our reply, otherwise they won’t know and end up A-Z claiming while the replacement is on the way. If they don’t respond, I refund instead.
The really annoying one is when a customer has been given a refund for a late item (either on request or via A-Z), then receives the item and writes back to say they’re more than happy to make a new payment… but we have no way of contacting them to tell them to write to Customer Support or to place a new order.
So the problem is with people’s spam filters, not with Amazon (except that they don’t make much effort to notify on the website).
Seller_3qNF9KrZ5cTdg
I didn’t suggest that anyone needs to fix their filters. Spam filtering is just not a perfectly solvable problem. It will always filter some legitimate messages and it will always let through some spam, and Amazon message notifications will always look like spam to some filters no matter what. If they change things to get through one spam filter they’ll just end up getting blocked more by another.
