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Your deposit method is missing, invalid or not assigned
I first just want to sell in Germany, but in other countries like Poland it keeps telling me "Your deposit method is missing, invalid or not assigned" I heard that I shouldn't necessarily enter the bank information in Marketplaces/countries that I don't want to sell in. I also think that all my amazon seller central accounts got suspended because of it (I didn't put the bank information for the deposit method). So how should I handle it? I made all the marketplaces inactive, by putting them all in vacation mode, instead of Germany, I also can't put the bank information in the marketplaces Poland, Netherlands, Sweden and Italy, because it is not accepting my German bank details. Like amazon suspended all my other accounts and said that they found an amazon account that has the same name as mine (I think it is because of other suspended marketplaces) and that I should appeal/do them right, but I can't, and I also could just not put the bank information in marketplaces I don't want to sell in. In Marketplaces where I could put the bank information it was just deactivated and in other Marketplaces, where I didn't put my bank information It got deactivated and they also told me "Your deposit method is missing, invalid or not assigned" as I said. I've also heard of amazon currency converter. Is that the soloution, because I'm very confused. So I should enter the bank details and then appeal it but the problem is, that I can't. Is there a soloution that I can close these marketplaces I don't want to sell in so amazon doesn't say "Your deposit method is missing, invalid or not assigned" ?
Someone please help, I would appreciate it! :)
4 replies
Davina_Amazon
Hi @Seller_e26RzPF5SX8ZW ,
Thanks for your post. My name is Davina and I would like to help you with any questions you may have. I understand that your account is deactivated due to another account which is related to yours.
Since you mentioned that the related account has the same name as yours, it is possible that you have registered “Globally.”. What does that mean? With global registration, you can create Amazon seller accounts in multiple Amazon stores worldwide with an application for registration. This is how you unify your selling experience in Amazon's international stores and you can easily manage and customize your business.
If this is the case, you must complete the registration, normally you should have received more information about this on the US marketplace, and as soon as registration is complete, you should be able to reactivate your EU marketplaces. You can find information about this under:
https://sellercentral-europe.amazon.com/help/hub/reference/GKMK7CM7F9Q8FKUG?ref_=xx_swlang_head_xx&mons_sel_locale=en_DE&languageSwitched=1
An important note about this: If you complete the registration, it doesn't mean that you have to sell in the USA.
Regarding the issues for the charging methods I suggest you to have a look on the help page "Seller credit or debit card FAQ": https://sellercentral-europe.amazon.com/help/hub/reference/GUQLF3C3HXXXERLC
I hope I was able to help you out.
Please keep us up to date and get in touch here if you have any further questions.
Kind regards,
Davina
Seller_e26RzPF5SX8ZW
I think if the american account is deactivated, then the europe accounts can't be deactivated too, because the marketplaces (accounts) aren't in the same capital. Right? But in this case if I have registered globaly, which I haven't, but amazon said that they automatically merge my account with others, they should also deactivate all my accounts and marketplaces. I think this is the case. I went to the US marketplace and there I've had 2 actions (that my account was deactivated and that I had to fill a certificate or something. I forgot), so I've just filled it, and the action was gone. So can I appeal it now on the German or American account? Or can I even appeal it now? Because I've just got one action on all of my marketplaces (that my account is deactivated), and not any other.
Seller_e26RzPF5SX8ZW
and amazon's team also said this : To reactivate your account, you must first successfully dispute all policy violations in all other seller accounts for which enforcement action has been taken by submitting a dispute for each enforcement action. Follow the instructions in the notice you received for this account or sign in to your Seller Central account.
I've successfully removed all violations in all marketplaces that i had access to. And I have a question: If I've inactivated all the other accounts instead of germany, I shouldn't sell in the other ones, but if I did it at the beginning, would I also becomme these violations? Another question: do they mean by "dispute all policy violations in all other seller accounts" that I have to appeal it in each individual account or do I have to just address the violation and then appeal it on one account?
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