A few days ago we stopped getting sales, so I looked closely at our account yesterday and it seems that suddenly our entire catalog is showing "Featured Offer Eligible" NO for seemingly no reason. This was not the case a few days prior.
We haven't had any negative feedbacks, no A-Z claims, no late shipments, no late deliveries, no chargebacks.... Suddenly out of the blue we lost Featured Offer Eligibility for all of our listings at once.... This has happened a year or two ago and I see in the forums that this mysteriously happens on occasions to even big sellers. Before we had to come here and get someone to escalate the case and we got everything back to normal after a few days to a week.
I opened a case in Seller Central and got the canned response that "Your offer is not eligible for featured offer. We’re not able to discuss all the factors that determine Featured Offer Eligibility, but here are some tips..."
Please escalate this case ID 15258251061.
Thanks!