For the past month, suddenly we noticed all the listings in our inventory show Featured Offer eligible: NO, . Could the mods please check and clear up any bugs? Seller Support Case created with case ID: 15353469431

Hi @Seller_l3eCP9f1PtJXC@Seller_zukQNO61PzGck @Seller_ovM5p622oIbGp @Seller_GEZPMc4CeQfh6 @Seller_R6oYCnTB9O1Uy @Seller_khUF6HPR2AHxu @Seller_l7Jtck9jxnEA0 @Seller_7e4TizkSOVtBf @Seller_RsATYbG9XP0HP

Hope you are all doing well. Can any of you please help me with this urgent issue? We are facing a very serious problem of BuyBox suppression on our listings. I have checked the eligibility for BuyBox for each suppressed ASIN using this link: https://sellercentral.amazon.com/help/hub/reference/200418100#. I found that my listings are not eligible for BuyBox and saw the following criteria to become eligible for BuyBox:

• Listings that are Fulfilled by Amazon (FBA) are automatically eligible to become the Featured Offer
• Only Professional selling accounts are eligible for the Featured Offer
• Perform better in your Performance Metrics, to increase your chances to be the Featured Offer eligible
• Listings must have a sufficient order volume to be Featured Offer eligible

Now, apart from the above 4, I know there are other factors like fair price, good price health, good feedback, good ratings, etc. However, as far as the 1st criterion out of 4 is concerned, I may not be able to provide an FBA offer because our listings are customized products that can only created on customer's demand and can't be pre-made. So, it is impossible to create FBA offers for these listings. As far as the other 3 criteria are concerned, we fulfill them successfully! So, please help us how to get featured offers eligible for customized products!

Thank You!

My Account is also professional with healthy metrics. Upon contacting amazon I got this reply. I saw new sellers doing FBM and have buy box available but considering these conditions still I dont have the buy box .Also my question is that if I do FBA instead of FBM will i be eligible.

Currently, you’re not eligible to be the Featured Offer for this item.

We are unable to disclose all the criteria for Featured Offer eligibility. However, you can try the below points to improve your chances to be Featured Offer eligible.

Listings that are Fulfilled by Amazon (FBA) are automatically eligible to become the Featured Offer

Only Professional selling accounts are eligible for the Featured Offer

Perform better in your Performance Metrics, to increase your chances to be the Featured Offer eligible

Listings must have a sufficient order volume to be Featured Offer eligible

Selling Partner Support is unable to provide any further information.