I received buyer feedback on an order that was cancelled.

The feedback was negative, but the order was cancelled so I am confused as to how it is possible submit a feedback for or an order when no item was sent?!

Is it possible that they left a negative feedback meant for another order? I need this removed ASAP!

Can anyone help me with this?

@Seller_t9kvdr2yixQej@Seller_RsATYbG9XP0HP@Seller_nS0jcFQNDLG3e@Seller_RSwABJNHpHnEZ

I received a Negative feedback for a cancelled order by they buyer that was never fulfilled by me. Maybe a moderator can help me. Thanks

Hi Amazon Seller Supports

I received buyer feedback on an order that was cancelled.

The feedback was negative, but the order was cancelled.

The case ID is 15732426651. We need you to help us upgrade the importance of case.

Buyer feedback comments: "Porque me quieren cobrar por envío si soy cliente Prime Amazon??" which means "Why do they want to charge me for shipping if I am an Amazon Prime customer?" Our order was free shipping in the US, the buyer cancelled the order and he hadn't not placed it.

His entire feedback was wrong and not our seller's fault.

Please check and help to remove this incorrect feedback.

Thanks for your help.