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My products worth 38000 USD were lost in FBA warehouse.
My products worth 38000 USD were lost in FBA warehouse.
20 replies
Seller_9Uq3InsromYB4
My product worth $38000 was lost in FBA warehouse, but Amazon refuses to pay.
2 different shipments I sent to FBA warehouse were lost,
Amazon initially said that these packages had been received and were in the process of distribution,
They did not respond to cases for months,
Now they claim that they did not receive the units. I sent the POD document, the carrier proved that they delivered the package, and sent me the POD document, and Amazon initially said it received the package, but now denies it.
Shipment ID: FBA15GPBWP2C
Case ID: 9787403562
I also sent the POD document and purchase invoices, but they refuse to pay,
Also, they have not responded to the cases I created for the other shipment for months.
Shipment ID: FBA15GFG8D87
Case ID: 9460537602 (They have not responded for 6 months)
9787393262
9861757382
This package was sent almost 1.5 years ago, and I created a case for this shipment many times. However, they never pay attention to me and do not respond to cases.
Amazon keeps losing boxes and never pays for them.
I believe they received these units and sold them to customers secretly from me.
Please help me.
Seller_9Uq3InsromYB4
@Ange_Amazon
Hello,
The case was created exactly 10 days ago, but they still haven't responded,
In their last e-mail they said they would respond within 72 hours,
But they still haven't responded.
Could you please inform me about the review process?
Ange_Amazon
Hi @Seller_9Uq3InsromYB4,
There could have been some delay because of the weekend. I'll message them to ask for an update.
Ange from Amazon
Seller_9Uq3InsromYB4
Hi
@Ange_Amazon,
They just answered,
They said I had to wait 3-5 more days, thank you for your interest.
I will let you know the result after 5-6 days.
Thanks for everything.
Seller_9Uq3InsromYB4
Hi
@Ange_Amazon
You deleted your message, I couldn't see what you wrote. Can you please write again?
-
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Moreover,
They say they have not received the packages even though I have sent all the POD documents.
However, they had previously confirmed that they had received these packages.
I'm in an irrational situation,
Please help me.
Ange_Amazon
Hi @Seller_9Uq3InsromYB4,
Apologies, I deleted the post as I incorrectly responded on the wrong thread.
I just looked at case 9955107582 I see that you have been informed specifically of missing proof of deliveries for the shipments you are making a claim for. You will need to work with the transporteur to obtain the required documents and provide them in this case in order to obtain further support.
Wishing you best of luck with this.
Ange from Amazon
Seller_9Uq3InsromYB4
Hello,
@Ange_Amazon
I sent all proof of delivery documents and purchase invoices.
They also previously confirmed receipt of these parcels, but did not respond to the cases later.
They give a different answer every time.
He says he delivered the shipment, and he sent me documentation as proof of delivery, so I added it to the case.
Could you please have it checked?
Ange_Amazon
Hi @Seller_9Uq3InsromYB4,
I see a new investigation ticket was opened following the receipt of the latest proof of delivery you provided. The team will get back to you on this as soon as possible.
Ange from Amazon
Seller_9Uq3InsromYB4
@Ange_Amazon
Amazon as usual was not helpful.
They did not pay for any lost units when I sent them to the FBA warehouse.
Ange_Amazon
Hi @Seller_9Uq3InsromYB4,
I see that the team is missing certain proof hence the final response on this. Unfortunately, without those additional documents they will not be able to support further.
Ange from Amazon
Seller_9Uq3InsromYB4
@Ange_Amazon
I sent all the evidence to the relevant team.
I sent the proof of delivery POD document and purchase invoice,
However, they claim that they did not receive the products,
Where did these products disappear?
The cargo company proved that they delivered these shipments. They have POD documents.
Seller_9Uq3InsromYB4
@Ange_Amazon
I sent all POD documents and purchase invoices.
PID numbers are also written in POD documents. They confirmed that the packages were delivered before. However, they did not pay. Can you please help now?
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