Amazon is loosing money, do they care?
Hello. Our account has been suspended (all marketplaces) 10 days ago without a reason. I can share the details if you want. My question is this: Amazon has lost around 1000 euros in commissions from the sales that we have not fulfilled in these 10 days. Who is accountable for this loss? A person or an automated system crafted by employees, decided that our account must be suspended, I say without a reason. This action costs money to Amazon.
Does anybody in Amazon care if they loose money? Do these people who take these decisions have any consequences?
0 replies
Seller_dMbss28h0Lysl
No Amazon does not really care.
I’ve heard of medium/big businesses who were paying in excess of £300k in fees to Amazon and still Amazon suspended their accounts for one reason or other. So yeh they don’t really care, nor will they beg sellers to come back to them.
Seller_esvgLzKXw2YAl
Think about it. 1000 euros in 10 days, barely even registers as a drop in the bucket to Amazon.
So no, in itself, it is very unimportant to Amazon.
And don’t forget, if your paying 1000 to them, they still have pay for postage and packaging out of that. So it’s an even smaller sum that that, that they are actually losing out on.
However, Amazon do not suspend accounts without a reason.
They do so, to protect themselves and buyers.
If you were suspended, there will be a reason. Check your notifications.
Seller_z6B2L9xab6HlP
No, someone else will more than make up for the income lost from you.
Seller_9JevIYqFVdd9N
Hi @icare2004,
I understand from the thread of this post, your selling privileges have been removed due to violating Amazon’s Marketplace Fair Pricing Policy, as it relates to price gouging. Amazon strives to provide our customers with the largest selection at the lowest price. However, our Selling Partners are responsible for setting their own prices, we tend to monitor these prices to ensure they are not harming our customers in any manner.
Collaboratively, we also venture to balance the relationship we have with our Selling Partners and Customers alike. We encourage good business practices and there are repercussions for violating policies. You can read up further on our policies for fair pricing on the links I provided in this post. And I would like to thank @NEil for your inputs and insight.
In order to reactivate your account, you must submit a valid Plan of Action. It is best to do it directly from the Account Health Dashboard.
Your appeal should be as follows:
Root cause: Why is the policy being violated? Were you aware of the policy mentioned above?
Corrective measures: Have you adjusted the prices for the flagged ASINs from your inventory? Did you review the rest of your inventory to ensure compliance with pricing policy? Are you advertising your current products at the right price now? Which policy pages have you reviewed to rectify the issue? What can you take away from this learning experience? Are there any other actions you took regarding these concerns?
Preventative measures: How will you manage pricing of your products? How regularly would you evaluate your pricing to ensure it is in line with Amazon’s fair pricing guidelines? What procedures will you follow while reviewing ASINs prior to listing on your account to prevent you from receiving a fair pricing violation notice? The goal is to make sure our Selling Partners are aware of our policies and have processes that take them into consideration when setting their prices.
I would recommend taking the time to become familiar with our policies and identify possible business practices that caused the violation. You can find further information via these links:
Hope this helps.
Noah
