Another A-Z ODR affected order, despite using Buy Shipping. Will this never end?
@Jona_Amazon @Sarah_Amzn
Can you please escalate the following? I have already appealed and been rejected. Messages to the MD email are not being answered.
Many Thanks, Darren.
Please check the following order for which the A-Z defect has been incorrectly added to my account. The postage for this order was purchased via Amazons Buy Shipping and shipped on time.
203-0580672-0884300
As per your own policy on A-to-z Guarantee claims : "If you purchase Amazons Buy Shipping and ship on time, you are protected against a-to-z claims where a customer reports problems with delivery. Those claims will not affect your Order Defect Rate but you are still responsible for the financial loss of these claims." (See https://sellercentral.amazon.co.uk/help/hub/reference/G200202220)
I purchased Amazons Buy Shipping and shipped on time. Therefore this order should not affect my ODR. Please strike the defect from my seller account.
9 replies
Sarah_Amzn
Hello @Seller_C1jrMFSlNUNyc,
thank you for reaching out.
Have you contacted Seller Support regarding this issue? If not, please open a case with them first. They will escalate it to the AtoZ team for further investigation. If you are unsatisfied with the outcome after receiving a response from the AtoZ team, feel free to reach out to me again, and I will initiate a new investigation.
Kind regards,
Sarah.