We have received policy violation Selling Policies and Seller Code of Conduct (attempting to damage or abuse another seller)
Hello,
We have received policy violation Selling Policies and Seller Code of Conduct (attempting to damage or abuse another seller)
I have checked everything and found unique message to another seller. The unique that we could find is a message to a hijacker asking him to leave our listing - we have registered Amazon Brand Registry brand and EUPIO registration for this brand. .
The first plan of action was rejeckted but he was in general about The Code of Conduct.Our account is still active. We dont know how long our account will be active and what is better to send more information or wait.
Can you help me with POA
10 replies
Seller_77IcbQKVGdZo0
Could the message have been seen as being abusive in any way? Was it just a polite message asking them to remove themselves from your listing or was there some threatening language?
If the message wasn’t abusive then you should appeal stating why it was not abusive.
It may help if you share the message you sent the other buyer removing any sensitive information.
Seller_BS5lg2keRs2QO
If I remember I’ll look later, but I recall somewhere in Amazon’s policy there’s something about not being allowed to message another seller.
Seller_7VbclcPFFRTnc
Do you have a UK trademark ?
Was the listing on uk site ?
Seller_RyBiR05Djvp7V
Hello @Black_Cat_Art,
This is Amelia from Amazon to assist you.
Based on the above post, we understand you received a policy violation for attempting to damage or abuse another seller under the Code of Conduct policy.
To know more about the policy, please click here
For more detailed understanding of the issue, we request you to kindly provide us the snapshot/screenshot of the email received in your seller central performance notification about account deactivation, so that we can guide you better.
You can post the same in the same thread so, we can help you in a better way. The forums community and I are here to support you.
Thanks,
Amelia
Seller_XtS2Q9VZzz0tv
Hello @Black_Cat_Art,
This is McCoy from Amazon here to assist you.
Thank you for sharing the screenshot of performance notification. My goal is to give you further guidance on the next steps.
We understand that your account is deactivated due to low Account Health Rating as there are unaddressed policy violations on your Account Health page.
It is important for all the sellers to adhere to Amazon policies. All sellers on Amazon are expected to follow the Amazon Selling Policies and Seller Code of Conduct. As part of the code of conduct, sellers should not attempt to damage or abuse another seller, their listings, or their ratings.
We suggest you to appeal for the pending policy violation of Selling Policies and Seller Code of Conduct policy.
In regards to the policy violations of other Sellers, you can report the same using our Report a violation tool. You can search ‘Report a Violation’ on your Seller Central and follow the below steps:
- Go to Report violation tool
- Select violation type
- Provide concerned Order ID or ASIN/ISBN, as applicable
- Make sure to include the following information in the Please describe your issue field, as applicable:
• The store or business name of the seller that you are reporting
• The ASIN or ISBN of the item’s detail page and the product title
• The marketplaces for which the violation has occurred
• A concise explanation of the violation based on the policy
• Supporting documentation (for example, order IDs, related messaging or receipts) - Submit.
In order to reactivate your account, please submit an appeal from your Account Health page with a plan of action by highlighting the below points:
- Acknowledgement of violations
- Root cause analysis/identification
- Corrective actions taken immediately to resolve the issue
- Proactive steps that will be taken to maintain compliance.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Regards,
McCoy
