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Read onlyI am seeking assistance in having two inaccurate negative feedbacks removed:
Case ID: 10746525242 | Order ID: 204-2920799-7497961
Case ID: 10736416782 | Order ID: 203-5135614-1197933
Both feedbacks are inaccurate and do not reflect the circumstances.
I can provide any extra relevant proof if needed.
Please can you look into this and have the feedbacks removed?
Thank You
@JiAlex_Amazon @Julia_Amzn @Winston_Amazon @Ezra_Amazon @Roberto_Amazon @Spencer_Amazon @Simon_Amazon @Maja_Amazon @Sarah_Amzn @Maya_Amazon @Danny_Amazon @joey_Amazon
@JiAlex_Amazon @Julia_Amzn @Winston_Amazon @Ezra_Amazon @Roberto_Amazon @Spencer_Amazon @Simon_Amazon @Maja_Amazon @Sarah_Amzn @Maya_Amazon @Danny_Amazon @joey_Amazon
Please can someone look into this. Thank you
Hello @Seller_YCGLVauq0sIYh,
This is Sarah with Amazon.
I'll check both cases with the partner team and let you know as soon as I have an update from them.
Kind regards,
Sarah.
Why oh why oh why did you refund BEFORE the customer removed the feedback?
I wouldn't refund personally and it was your choice to refund but refunding before the customer removed the feedback was at best, misguided.
I hope you are able to get it removed. Good luck.