Negative feedback on used item claiming they bought new item and on item delivered with proof, photo and signature claiming not received

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Seller_YCGLVauq0sIYh

Negative feedback on used item claiming they bought new item and on item delivered with proof, photo and signature claiming not received

I am seeking assistance in having two inaccurate negative feedbacks removed:

Case ID: 10746525242 | Order ID: 204-2920799-7497961

  • Feedback: The buyer left a feedback one day after the item was delivered and signed for, saying they have not received the item
  • The item was successfully delivered and signed for by the customer, as confirmed by tracking (tracking number is on the order) via Royal Mail. A photo of the delivery provided by Royal Mail and signature by customer of receiving the parcel is also shown on the tracking and it shows as delivered. The feedback was left one day after delivery, falsely claiming non-receipt. Tracking number can be found on order details to show the proof of delivery, photo, and signature or I can send these to you if necessary.

Case ID: 10736416782 | Order ID: 203-5135614-1197933

  • Feedback: "Item listed as new and received a used item. Seller refusing refund."
  • The item was listed as Condition "Used - Very Good," not new (this can be seen on the order itself). Also, the condition note also states it is used. The buyer appears to have misread the condition and thought the item was new. Furthermore, I refunded the buyer in full on top of this for customer satisfaction.

Both feedbacks are inaccurate and do not reflect the circumstances.

I can provide any extra relevant proof if needed.

Please can you look into this and have the feedbacks removed?

Thank You

@JiAlex_Amazon @Julia_Amzn @Winston_Amazon @Ezra_Amazon @Roberto_Amazon @Spencer_Amazon @Simon_Amazon @Maja_Amazon @Sarah_Amzn @Maya_Amazon @Danny_Amazon @joey_Amazon

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Tags:Buyer messages, Customer, Negative reviews
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Seller_YCGLVauq0sIYh
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Seller_YCGLVauq0sIYh

@JiAlex_Amazon @Julia_Amzn @Winston_Amazon @Ezra_Amazon @Roberto_Amazon @Spencer_Amazon @Simon_Amazon @Maja_Amazon @Sarah_Amzn @Maya_Amazon @Danny_Amazon @joey_Amazon

Please can someone look into this. Thank you

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Sarah_Amzn

Hello @Seller_YCGLVauq0sIYh,

This is Sarah with Amazon.

I'll check both cases with the partner team and let you know as soon as I have an update from them.

Kind regards,

Sarah.

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Seller_76AUwmqvSyRIM

Why oh why oh why did you refund BEFORE the customer removed the feedback?

I wouldn't refund personally and it was your choice to refund but refunding before the customer removed the feedback was at best, misguided.

I hope you are able to get it removed. Good luck.

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Seller_YCGLVauq0sIYh
Furthermore, I refunded the buyer in full on top of this for customer satisfaction.
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