Hello everyone,

I recently merged my North America account with my UK seller account. The listing present in NA was duplicated to UK.

All of a sudden my UK account has been deactivated, I just received an email that there is ASIN creation policy violation. There is no clarity given on which ASINs have violation, on top of it my North America Account is also on hold and I am missing out on my sales.

I am unable to reach out for support to UK Team via call, only able to reach via mail and receiving a general reply every time with same template. Account health dashboard is also not showing any violations.

Please help me with what kind of evidence I submit that there is no ASIN creation violation when I dont have any concrete information. Most importantly why my (.com) account has been affected due to this. Please help.

Hi,

Your Amazon seller account has been deactivated in accordance with section 3 of Amazon's Business Solutions Agreement. Your listings have been removed. Funds will not be transferred to you but will stay in your account while we work with you to address this issue. Please ship any open orders to avoid further impact to your account.

Why did this happen?

We have deactivated your account because you created one or more ASIN variations that violate our ASIN Creation policies. Selling partners may not:

Change the product's detail page (parent or child) to become fundamentally different from the original product listed.

Change the parent product's detail page so it does not match the children.

Add incorrect child variations that are not true variations of the parent product.

Add multi-pack variations that are not manufacturer created to an already existing parent.

Please review Amazon's policies regarding ASIN creation for additional details

Has your account been deactivated in error?

If you believe there has been an error, submit an explanation by following the guidance in the "Next Steps" column next to the policy warning on your Account Health page. Your explanation should include the following information: -- How you have not misused ASIN variations.

Evidence that shows that your account complies with our variation policy.

How do I send this information?

To reactivate your account, visit account health and click on the Reactivate My Account button to submit necessary information.

What happens if I do not send a sufficient explanation?

After 90 days following this notification, if you do not provide a valid appeal or choose not to appeal the deactivation, you may separately request a funds disbursement by contacting disbursement We will conduct a separate investigation to evaluate your account. If we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our policies that protect our customers and selling partners, we may withhold some or all funds in your account.

We're here to help.

If you have questions about this policy or your account, contact us

Review the following help pages for more information on these policies: -- Product Detail Page Rules

Determine Variations for Your Products

Selling Policies and Seller Code of Conduct

You can view your account performance or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

Thank you,