Premium Delivery Elgibilty
Here is a good one I have had my Premium Delivery Eligibility removed for a shipment that was shipped 15 minutes after order was received and delivered on time. I have been sent an email asking for a plan of action to address the root causes of this on time shipment and delivery.
My plan of action - to continue to ship and deliver on time - rejected.
Amazon is becoming an absolute joke
@Sakura_Amazon_@Sarah_Amzn
20 replies
Seller_ZJhFeE3tNKzfh
That's odd if it was delivered on time - as Premium Delivery eligibility is only affected byt the following
- On Time Delivery Rate drops below 97%
- Pre-fulfillment cancellation rate goes above 0.5%
- VTR for Premium Delivery orders goes below 100%
What service did you use to deliver the order? Sounds like you know what you are doing with Premium Shipping - but can't think of many reasons why its been removed!
Seller_Y9fFZ8oEs17ES
What POA??
I have done everything correct
So a POA would be to continue as previously ship on time, then deliver on time.
This as previously stated at original post is being rejected
Seller_ZJhFeE3tNKzfh
OK - so what was the shipping carrier and class that was uploaded to amazon for the order? Exactly as it appears?
As Psychobaby says above - they for some reason had some passed across as 1st Class which wouldn't be allowed for Premium Shipping.
For Premium Shipping you cannot use 24/48 or 1st or 2nd Class. If using Royal Mail - has to be Tracked 24/48 or Special Delivery.
Again, only clutching at straws here more than anything else! If it is a bug and a tracking number hasn't pulled through - trying to identify what would be the issue!
Seller_Y9fFZ8oEs17ES
Don't worry about it, I know how to ship premium orders as I have been doing it for years. I shipped 6 premium on the same day all marked shipped with tracking in exactly the same way as they have been for years. All tracking for the 6 show on report as correct, when tracked they show on carrier site as delivered. But on Amazon have decided is not correct.
I am getting no where with appeals so I have now gone to MD's office
Seller_RlZVPg3d6ZUGP
To satisfy Amazon you have to write the POA in the format they want. So.. what went wrong, what will you do and how will you stop it going forwards.
So if its the tracking usage rate rather than the on time rate then what went wrong is an error in the tracking, what you will do is to make sure all the tracking is input correctly and to stop going forwards you will buy using amazon shipping
This is in simiplistic terms, needs a bit more but the point i'm trying to make isnt that it says you should ship on time because if your on time rate is 100% thats not the problem. Its about giving Amazon what they want even if actually youre not going to change anything.,
Note also that your defect report should only show the wrong one, not all 6 so is it saying all 6 were somehow wrong which could just be a RM glitch
Seller_Y9fFZ8oEs17ES
After many many messages back and forth with Amazon have finally managed to get them realize the error is theirs and have premium eligibility reinstated.
Not everything is the sellers fault
Seller_TufyJDtetbrlU
Just write in your plan of action that the order was delivered on time and here is the tracking number etc something similar happened to me before where i lost my eligibility because the customer was not in to sign for the delivery the next day, so it got re-delivered the day after and obviously was marked as late but i just explained the delivery was attempted but noone was in and was soon re-instated.
Seller_Y9fFZ8oEs17ES
Why would I want to do that?
When I have got Amazon to admit it was their fault in the first place
Seller_TufyJDtetbrlU
Well the quickest way to get re-instated is to appeal i'd imagine as SS will send you around in circles.. send an email to .. op-pso-vtr-appeals@amazon.co.uk and write in your appeal that amazon have admitted there at fault and the order was delivered on time and posted in time, here is the tracking number for the order, you should be re-instated then within 24 hours, it's been very quick for me in the past.
Seller_Y9fFZ8oEs17ES
Why would I want to do that?
When I have got Amazon to admit it was their fault in the first place.
After many many messages back and forth with Amazon have finally managed to get them realize the error is theirs and have premium eligibility reinstated.
Not everything is the sellers fault
Seller_ZJhFeE3tNKzfh
I believe this was GiftzGalores point....they don't need to appeal anymore.
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/6fadbe79-174a-41d6-bfee-a93825e2de79?postId=c975bcb3-c645-4fdf-a79b-baba668b3102
Seller_TufyJDtetbrlU
good news! glad your back re-instated. Sorry if i was mis-understood
