Premium Delivery Elgibilty
Here is a good one I have had my Premium Delivery Eligibility removed for a shipment that was shipped 15 minutes after order was received and delivered on time. I have been sent an email asking for a plan of action to address the root causes of this on time shipment and delivery.
My plan of action - to continue to ship and deliver on time - rejected.
Amazon is becoming an absolute joke
@Sakura_Amazon_@Sarah_Amzn
20 replies
Seller_ZJhFeE3tNKzfh
That's odd if it was delivered on time - as Premium Delivery eligibility is only affected byt the following
- On Time Delivery Rate drops below 97%
- Pre-fulfillment cancellation rate goes above 0.5%
- VTR for Premium Delivery orders goes below 100%
What service did you use to deliver the order? Sounds like you know what you are doing with Premium Shipping - but can't think of many reasons why its been removed!
Seller_IVuzF5F26xipN
i had an issue where we were buying through royal mail click and drop just as you describe but when RM were sending the electronic confirmations through to amazon it would randomly mark some as 1st class or untracked so we just buy direct from amazon now, just wondered if you were using a thrid party for postage purchase, pain in the rear i agree
Seller_RlZVPg3d6ZUGP
Premium shipping doesnt show against your VTR, which metric has it missed, the on time delivery or valid tracking usage rate?
Seller_Y9fFZ8oEs17ES
Using my Royal Mail Business account linked to Amazon
Seller_Y9fFZ8oEs17ES
This is still a sort of VTR isn't it - valid tracking usage rate
I have been selling on Amazon for many years and all shipments have been marked as valid but not just this one.
All shipped in exactly the same way they have been for many years without any problems
Seller_RlZVPg3d6ZUGP
So RM updates amazon with the tracking number? has it just sent it over in a weird format? when you look at the premium shipping report does the tracking look right?
Seller_RlZVPg3d6ZUGP
I ask because your POA would then be related to the tracking not dispatching on time as presumably that is still 100%, its the other metric thats dropped
Seller_Y9fFZ8oEs17ES
Yes, it looks the same as all the others I sent on the same day and have been accepted
Seller_Y9fFZ8oEs17ES
What POA??
I have done everything correct
So a POA would be to continue as previously ship on time, then deliver on time.
This as previously stated at original post is being rejected
Seller_ZJhFeE3tNKzfh
OK - so what was the shipping carrier and class that was uploaded to amazon for the order? Exactly as it appears?
As Psychobaby says above - they for some reason had some passed across as 1st Class which wouldn't be allowed for Premium Shipping.
For Premium Shipping you cannot use 24/48 or 1st or 2nd Class. If using Royal Mail - has to be Tracked 24/48 or Special Delivery.
Again, only clutching at straws here more than anything else! If it is a bug and a tracking number hasn't pulled through - trying to identify what would be the issue!
Seller_Y9fFZ8oEs17ES
Don't worry about it, I know how to ship premium orders as I have been doing it for years. I shipped 6 premium on the same day all marked shipped with tracking in exactly the same way as they have been for years. All tracking for the 6 show on report as correct, when tracked they show on carrier site as delivered. But on Amazon have decided is not correct.
I am getting no where with appeals so I have now gone to MD's office
Seller_RlZVPg3d6ZUGP
To satisfy Amazon you have to write the POA in the format they want. So.. what went wrong, what will you do and how will you stop it going forwards.
So if its the tracking usage rate rather than the on time rate then what went wrong is an error in the tracking, what you will do is to make sure all the tracking is input correctly and to stop going forwards you will buy using amazon shipping
This is in simiplistic terms, needs a bit more but the point i'm trying to make isnt that it says you should ship on time because if your on time rate is 100% thats not the problem. Its about giving Amazon what they want even if actually youre not going to change anything.,
Note also that your defect report should only show the wrong one, not all 6 so is it saying all 6 were somehow wrong which could just be a RM glitch
