Product Listing Images Dissapears When Amazon Langauge Is Changed
Hi everyone,
It's been months since we are trying to fix this issue.
Whenever we change our German Amazon marketplace language to any other language our product images disappear, we cannot see the other variation images when scrolling over the different colors.
So far things we have tried:
updated the swatch image, updated the main image with higher resolution images, deleted the listing, and re-added the listing, full update of the listing
But nothing seems to fix this problem.
Seller support is replying with the same solutions of updating the listing and re-add the listing but it's not working.,
Has anyone else encountered this problem and knows any fix to this?
Thank you.
15 replies
Jona_Amazon
Hi @Seller_lmcmfoObAvtsO,
Welcome to the German Seller Forum!
Could you share the Case ID with me, so I can check the details?
Best,
Jona
Jona_Amazon
Hi @Seller_lmcmfoObAvtsO,
after discussing it with a partner team, we have raised the issue internally to a different department, who are more specialized in this topic, so they can investigate your case.
I will keep you updated!
Best,
Jona
Seller_lmcmfoObAvtsO
Any update on this? We keep on receiving the same reply from seller support and it's not solving the issue.
This is now happening with multiple of our listings but not all of them, we are not sure what has triggered this but its very irritating, we are sure there are customers in the EU marketplaces searching Amazon in EN language and we are losing those customers.
Jona_Amazon
Hi @Seller_lmcmfoObAvtsO,
I had forwarded the case to the relevant Team, but they are still investigating the issue. So I am still waiting for a final update from them.
Will keep you posted!
Best,
Jona
Seller_lmcmfoObAvtsO
Please let me know if there is any update on this.
Thanks.
Seller_lmcmfoObAvtsO
Hi @Jona_Amazonplease let me know if there is any update on this, I have tried everything but it looks like I will be unable to solve this problem myself.
Jona_Amazon
Hi @Seller_lmcmfoObAvtsO,
I still did not get any news from them. I will reach out to the relevant Team again to get an update.
Best,
Jona
Seller_lmcmfoObAvtsO
I think this is a technical glitch and it might be affecting multiple sellers, support is unbale to figure this out, can you please let me know if you speak on Amazon behalf and can really forward our request to invetigate this issue?
Thanks.
Jona_Amazon
Hi @Seller_lmcmfoObAvtsO,
I have forwarded the issue to a different team for investigation, however, I did not receive an answer about the potential root cause yet.
I will keep you updated!
In any case, it would be good to know if multiple sellers are affected by the same issue, as you are suspecting.
If any other seller has had a similar problem, please share your experience here!
Best,
Jona
Seller_lmcmfoObAvtsO
I am waiting for the seller support reply as well, they finally acknowledged the issue and understood the problem is real. So far no solution has been provided.
Here is the latest case ID 9927640072.
Jona_Amazon
Hi @Seller_lmcmfoObAvtsO,
thanks for the update! I will forward the case number to the partner team, too.
Best,
Jona
Jona_Amazon
Hi @Seller_lmcmfoObAvtsO,
it's been awhile, but just wanted to let you know that the partner team is still working on your issue.
I have been informed that the issues regarding the image on some variations is resolved, however persistent on others, which is why it has been forwarded to a technical team again.
Will keep you updated.
Jona
