Created an Account then got deactivation mail
Hi,
I am new here, I created a Seller Account a couple of days ago. I submitted my
passport and latest PDF of my bank account statement. They suspended my account
while they tried to verify my documents.
Today they have Deactivated it saying they could not verify it.
Clicking on ‘Reactivate’ button takes me to a page where they want me to submit ““A bill that is dated within the last 90 days for piped or natural gas, electricity, water or Internet service with name and address visible.””
Trouble is that all our utilities are in my husband’s name. I only subscribe to ADT alarm to which I have a recent letter in my name. I have a few recent Doctor’s letters too.
1 With an ADT bill be good enough to submit instead?
2 Any idea why they could not verify robust documents like Passport and Bank statement?
Please help me 
Thanks
Anna
0 replies
Seller_DROodOAYHftnc
Hi Anna. Opening a new seller account on Amazon nowadays is a nightmare for most people - for some even taking months and for some never happening.
Amazon have become EXTREMELY strict because of fraudulent and rogue sellers setting up, so they now make you jump through many hoops, and even once your account is verified you may hit blocks depending on what you are selling - just read this forum and you will see the number of posts about deactivation and suspension.
Doubt Dr letters will suffice, not sure about ADT bill, but somehow doubt that too.
Seller_N1kkDZU48hTBX
The verification process is very strict and you can expect documents scrutinized to the space contained within an address.
All documents should match. You may well need to also provide companies house documents and if there are directors, then expect to produce further details. Depending on what level of selling you have already as a company then VAT certification may also be required.
As JillyB1 has said some docs will not suffice and then there may be issues with the catagories that you wish to sell.
It is a patient waiting game once you have provided everything.
Seller_5Q07XGQOAQQkI
I was planning to try again to ‘reactivate’ using a utility bill and some high definition images of my passport and driving license. I thought VAT is not yet required as I have
not made any money so far.
I plan to use the bank account I have used to submit the statement. So that should be fine.
Yes I am registered with HMRC as Self-employed. Should I use those papers too while attempting ‘reactivation’?
Anna
Seller_UKL88KISUkwg2
hi put your new amazon account in both you and your husbands names that’s what we had to do now had account for three years
Seller_YPcHTm0I7Zd5o
I would recommend that you send in your hmrc registration letter detailing your utr.
If you have lost it (or its not dated within last six months) you can get the revenue to confirm your utr in writing.
It only takes a week or so to get the document
Paul
Seller_5Q07XGQOAQQkI
Hi again,
Here is an update on what is happening.
I opened a business account. a Limited Company and got the Electricity services under my name. I received my first Electricity bill that I used for Reactivation on Amazon on 29th Feb. And that is the only document I sent.
It has been 4 days since and the account is still Deactivated. I have not heard from them. Only the ‘Reactivate’ option is now replaced by ‘Appeal’ on their page which takes me to an option to send more documents and mentions the utility bill I had sent earlier.
Clicking on Performance Notifications I see old responses from them when I had first applied. One of them being as follows …
Dear Seller,
We were unable to verify the information you provided when registering for a Selling on Amazon payment account and, as a result, your Selling on Amazon payment account could not be opened. Unfortunately, this means that you will not be able to continue to sell on Amazon.
Please take appropriate steps to resolve any open orders. Note that any amounts paid as a result of A-to-z Guarantee claims and chargebacks may be deducted from the balance in your existing Seller Account.
Please do not hesitate to contact Seller Support with any questions you may have:
https://sellercentral-europe.amazon.com/gp/contact-us/contact-amazon-form.html
Kind regards,
Amazon Payments
Could someone throw some light on the above letter they had sent. Is there something I am doing wrong?
Thanks for your patience with me.
Anna
