Blocked Listing
Regarding the dissatisfaction of the buyer who stated that my product was allegedly not authenticatedI must inform you that this is absolutely not true.
And as for Amazon's attitude towards sellers - it's terrible Why does Amazon take the customer's side without even looking into it.
Why not asking the buyer for evidence of what the customer is saying is not false?
If the customer thought that the product was not authenticated Amazon immediately blocks the listing. In the same case the customer can say whatever he wants and the sellers will suffer.
All of my products are authentic from authenticated suppliers and when such injustice happens I just can't be agreed with that.
0 replies
Abella_AMZ
Hello @Seller_pijlkQ5DrECjb,
This is Abella from Amazon and would help you with your questions.
I can understand your concern regarding inauthentic complaint and notification.
In order to ensure that customers can shop with confidence on Amazon, we take complaints about ‘inauthentic’ items seriously. The sale of counterfeit products on Amazon is strictly prohibited.
Request you to review the policy Amazon Anti-Counterfeiting Policy to understand the violation.
In order to active the listing or remove it from the Account Health Dashboard, you will need to appeal.
Request you to provide the invoices for the flagged ASIN.
Copies of invoices or receipts from your supplier issued in the last 365 days for the ASIN.
–These documents should reflect your sales volume during the last 365 days.
–Please include contact information for your supplier, including name, phone number, address, and website. We will maintain the confidentiality of your supplier contact information.
–You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.
You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
