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Food and Product Safety - Incorrect locks and no verification
Hello,
My products were incorrectly blocked. I have already written appeals highrisk-childsafety-eu@amazon.co.uk and created many Food and Product Safety Issues reports. I have sent photos of the document, asked for explanations. Unfortunately, my reports are not verified in any way, when I ask a question I NEVER get an answer. Reports are immediately blocked and the answer is always automatic and the same.
It is ridiculous that no one in the above channels tries to explain. I do not know if it is a matter of the process or the lack of competence of the people who handle it.
And I am recording losses with each passing day...
Please advise where to seek help.
21 replies
Seller_gSdyB9yzwLgHI
I still only get replies from bots that don't deal with the case...
Please provide the contact details of a specific agent to whom I will present the problem.
Seller_gSdyB9yzwLgHI
@Maya_Amazon
@Ange_Amazon
Can I ask for help?
Maya_Amazon
Hi @Seller_gSdyB9yzwLgHI,
I get some answers from the partner team. They communicate to me that the braided long pillows can be used as crib bumpers. As padded crib bumpers cause safety risk for babies, therefore, they are prohibited from sale and listing on Amazon. This is affecting your product as it could be as well used as crib bumpers (even if description of your product is not talking about it).
If I understand correctly, you mention before that some of your ASINs were still active?
Let me know.
Maya
Seller_gSdyB9yzwLgHI
Hi @Maya_Amazon
Thank you very much for your involvement in my case and the help you have shown me.
Yes, some of my ASINs are active. What's more, two of them were unblocked this month. When I asked why they were unblocked and why the rest are still blocked, I did not receive an answer. I emphasize that we are still talking about the same products.
I would also like to remind you that for over two years, my products, i.e. decorative pillows, have been blocked. However, after contacting support or @highrisk-childsafety-eu@amazon.co.uk, the block was removed and I received an email confirming that my products were compliant and that there was a "technical glitch".
As for Amazon's security policy and regulations. Firstly, during these two years there has been no change that could affect the legality of my products. Secondly, according to Amazon's policy and regulations, Paded Crib Bumpers are prohibited. There is no mention of other products that are similar in appearance and can be used as crib bumpers.
The position you sent is unfair, claiming that my products can be used as crib bumpers.
First, any product used in a manner that is not in accordance with the law can be dangerous for children. Are you therefore imposing bans?
Second, the product is listed as a decorative pillow, the listing describes its purpose and safety warnings in detail. An infographic is attached. The product has instructions for use. No photo suggests improper use. This is a completely different type of product, a different catalog, a different target group. It is crucial that my products are not intended for children.
Third, AMAZON allows the sale of decorative pillows such as mine and participates in the sale of this product through Seller Vendor Central. I am attaching a screenshot. When I asked why AMAZON sells products that are supposedly prohibited, I never received an answer.
Be aware that this is very important to me. By assuring me for over two years that the product is compliant and I can sell it on Amazon, I incurred huge costs not only in production, but also in infrastructure.
I believe that you will help me solve the problem.
Seller_gSdyB9yzwLgHI
Hi
@Maya_Amazon
Have you managed to verify the topic yet?
I don't want to rush it, but the problem has been going on for over a month. In addition, on 04.04 Amazon wants to dispose of my FBA inventory or send it back at my expense, which is absurd. The costs are of course very high.
P.S. I'm attaching the photo again, because someone or something deleted it in the previous post.
Seller_gSdyB9yzwLgHI
@Maya_Amazon
@Julia_Amzn
@Ange_Amazon
Hello, could you please reply today?
Today is the last day to save my stock. Tomorrow it will be disposed of by Amazon or I will have to arrange for collection today which will generate a huge cost for me.
Regards
Maya_Amazon
Hi @Seller_gSdyB9yzwLgHI,
I will contact the partner team to ask again about this and will let you know as soon as possible.
Maya
Maya_Amazon
Hi @Seller_gSdyB9yzwLgHI,
I forwarded what you explained to me in the last message, including the example of the active ASIN but the reply from the partner team remains the same. Unfortunately, I couldn't get any more details about this.
Maya
Seller_gSdyB9yzwLgHI
Hi
@Maya_Amazon
And you think this is a professional approach? After all, they misled me, which exposed me to financial losses.
This department is a joke.
Can you give me some directions on where I can file a complaint? I would like to get back the money I lost due to the actions of the people working in this department.
Maya_Amazon
Hi @Seller_gSdyB9yzwLgHI, I understand that this situation has a significant impact on your business operations and financial position.
If you have attempted to resolve your concern regarding your selling account through our standard channels and were unable to do so, you might be eligible for mediation. This is a process where an impartial third party, external to Amazon will facilitate dispute resolution.
You can check here the mediation policy and the request for a mediation.
Let me know if you have any doubts.
Maya
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