Need Help with UPS Tracking and Claims for FBA Shipment

Hi everyone,

I'm hoping someone here can help me out with a problem I'm facing with a recent FBA shipment. I shipped a parcel almost 10 days ago using UPS, as it's the Amazon partnered carrier. However, the tracking information hasn't been updated since it was scanned and collected from my house.

When I check the tracking on the UPS website, it suggests that I should confirm with Amazon or the receiver if they have received the product, and it also mentions that I can make a claim. When I tried to make a claim, I found out that I'm unable to do so because the label was created through Amazon. From what I've read on Reddit and other forums, it seems that Amazon owns the account that generates these labels, which might be why I can't process the claim myself.

One user mentioned that in some cases, when a claim was processed, Amazon received the reimbursement. However, I'm not entirely sure if this is accurate.

I need advice on what steps I should take to recoup some costs. I have the tracking number which clearly shows that there has been no update since collection.

Any suggestions on how to proceed would be greatly appreciated. Has anyone else experienced a similar issue? If so, how did you resolve it?Thanks in advance for your help!

Thanks