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Moderator help for feedback removal
Hi, Looking a bit of help regarding feedback.
Someone left a piece of feedback on our account and Amazon refused to remove it automatically and then through a review in the case log.
The review read:
"My son has only worn this item twice and already found 2 holes where the seems have come apart."
For one this is a product review, and secondly the order was related to a dog wormer and we don't even sell kids clothes so obviously the customer left the feedback for the wrong order.
How can we address this? It doesn't seem fair at all our metrics suffer and Amazon seller support just send a templatized email that doesn't hear or address our concerns?
@Winston_Amazon
0 replies
Seller_ZVAz3d5lZuGid
You didn't need to start another thread, as that is now 3 for the same topic. I had already tagged in Winston, but there are other forum mods.
Seller_7pTs15IYXmTOB
I think there is some steps to be followed under feedback manager or something like that. Have you followed those steps?
Failing that may be ask nicely to the buyer? Having said that I am not sure if you are allowed to ask, please check amazon communications policy before asking buyer.
Seller_DfMOm9tgJKAex
i have had discussions on this recently with amazon
What Amazon say is that the customer recieved a faulty item which is against Amazon policy.. and as such this 'feedback' constitutes how they feel about the transaction and will not be removed
Seller_GEHZMwzY2hkWm
Who would take any notice of the feedback given it clearly doesn't relate to the product?
Seller_d8YGbIjNqwFxn
I hate to say this but you probably won't get it removed.
It is so difficult to get feedback removed and as this illustrates a faulty item then Amazon are unlikely to remove it.
To be honest you just need to write a sensible response to the feedback stating they have left feedback for the wrong seller.. You then need to move on and forget all about.
Ezra_Amazon
Hello @Seller_GreHYQs57Ezx3,
Thank you for getting in touch with us.
Could you please confirm if you've already submitted a request for feedback removal through the Feedback Manager?
Regards, Ezra
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