Moderator help for feedback removal

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
United Kingdom
imgSign in
user profile
Seller_GreHYQs57Ezx3

Moderator help for feedback removal

Hi, Looking a bit of help regarding feedback.

Someone left a piece of feedback on our account and Amazon refused to remove it automatically and then through a review in the case log.

The review read:

"My son has only worn this item twice and already found 2 holes where the seems have come apart."

For one this is a product review, and secondly the order was related to a dog wormer and we don't even sell kids clothes so obviously the customer left the feedback for the wrong order.

How can we address this? It doesn't seem fair at all our metrics suffer and Amazon seller support just send a templatized email that doesn't hear or address our concerns?

@Winston_Amazon

427 views
8 replies
Tags:Buyer messages, Customer, Negative reviews, Product reviews
00
Reply
0 replies
user profile
Seller_ZVAz3d5lZuGid

You didn't need to start another thread, as that is now 3 for the same topic. I had already tagged in Winston, but there are other forum mods.

31
user profile
Seller_7pTs15IYXmTOB

I think there is some steps to be followed under feedback manager or something like that. Have you followed those steps?

Failing that may be ask nicely to the buyer? Having said that I am not sure if you are allowed to ask, please check amazon communications policy before asking buyer.

00
user profile
Seller_DfMOm9tgJKAex

i have had discussions on this recently with amazon

What Amazon say is that the customer recieved a faulty item which is against Amazon policy.. and as such this 'feedback' constitutes how they feel about the transaction and will not be removed

20
user profile
Seller_GEHZMwzY2hkWm

Who would take any notice of the feedback given it clearly doesn't relate to the product?

01
user profile
Seller_d8YGbIjNqwFxn

I hate to say this but you probably won't get it removed.

It is so difficult to get feedback removed and as this illustrates a faulty item then Amazon are unlikely to remove it.

To be honest you just need to write a sensible response to the feedback stating they have left feedback for the wrong seller.. You then need to move on and forget all about.

00
user profile
Ezra_Amazon

Hello @Seller_GreHYQs57Ezx3,

Thank you for getting in touch with us.

Could you please confirm if you've already submitted a request for feedback removal through the Feedback Manager?

Regards, Ezra

10
Follow this discussion to be notified of new activity

Similar Discussions

user profile
Seller_S4Pu5GU3IRvjl
user profile
Seller_Qn7ChiRfD6XV2
user profile
Seller_xbZAop14gkrqE