Hi There,
Has anyone else been the victims of this [Moderator Edit: removed inappropriate commentary] decision by Amazon to start putting red 'Frequently Returned' banners on product pages?
A banner has appeared on one of my listings for a pair of sunglasses that have been on sale for over 15 years, with an excellent record of customer satisfaction and feedback. Unfortunately for me, 'poor fit' is a frequently used excuse by customers when they want to return something without having to pay the return postage - also, this particular product is ideal for skiing, so you get some customers who buy them, go on their ski holiday and then return the glasses for a refund so they've effectively 'borrowed' them for free.
My sales of this leading item in my range have tanked, going from around 60 units a month to three.
Is anyone else a victim of this? What can we do about it? if these banners start turning up on my other leading products it could totally ruin my business.
[Moderator Edit: removed inappropriate commentary]
I'd be interested to know the thoughts of others suffering [Moderator Edit: removed inappropriate commentary].
