Cant update listing details - Receiving Circular Relationship Errors on SKU – Case ID 10985113262

Hey,

We’ve been trying to update our live listing with new bullet points, title, and other details, but the normal “Edit Listing” function on Seller Central doesn’t work. The changes never go live. So we tried updating through a flat file instead, but that’s also being blocked by these two errors:

- 990102 WARNING: Circular relationship detected via `package_contains`

- 990100 WARNING: Non-approved `package_contains` relationship preventing update

This SKU is meant to be a standalone product. It’s not part of any variation or bundle.

The main issue is that we can’t update any of the listing content at all. We opened Case ID: 10985113262, and after several back-and-forth messages, we got a generic response telling us to remove a variation family. But there isn’t one.

What we’ve tried:

- Flat file is clean, no relationships present

- SKU has always been standalone

- Reached out to support multiple times with no resolution

- We suspect there’s legacy backend data causing the conflict

This has been dragging on for a while. We’re just trying to update basic product info and can’t.

I would really appreciate if this can be escalated to the right internal team to clear out any stuck relationships for our SKU

Thanks in advance.