I do not have access to our Primary email address on our Seller Central account anymore as we had to close the domain name associated with it due to someone trying to hack the account.

Can somebody from Amazon UK support here, tell us how we go about changing this to another email address which is a secondary one on our SC account at present please? As we've been informed from Support Services in India, that we cannot correspond with the Escalations Team as the email we're using isn't the Primary email address, so we're just going round in circles all the time and Support Services are not giving us a clear way to resolve this issue.

I will very soon not have access my primary email address, and I need to change this on my account, I have changed my this on my log in info and notification and everything else but my primary email will not change, I need some help from Amazon supports internal teams.

In an attempt to reactivate my account, amazon proposed me to provide them with my utility bill with address matching address of primary user on amazon account . As my address on utility bill was not exactly the same as mentioned on the seller central. I try to change it on indentity information under business information but its saying submitted for verification since few days without asking any documents.

I have created case#10390515232 and send many email amazon dedicated team with email address: apuk-seller-verification-enquiry@amazon.co.uk without any response.

@Seller_XUNeUuvrQDpgP Can you please quickly help us as our inventory is blocked in china because of this issue Thanks a lot