Substitute bank holidays in the EU

from their announcement today

• Holiday Setting: View your national holidays list here.
  • For Domestic shipments, when estimating the expected dispatch-by date and delivery date, holidays are not counted as an operating day for your home marketplace. When estimated dispatch-by date and delivery date fall on a holiday, they are pushed out to the next operating day after the holiday(s) so you won’t need to pack and dispatch on public holiday(s).
  • For international deliveries, we request that you review holiday settings and update bank holidays across all marketplaces you are selling on aligning them to your home marketplace. If holiday settings are not enabled, you need to confirm dispatch of orders by the expected dispatch date. Orders that are dispatch confirmed late may negatively impact customer experience and lead to increased claims, negative feedback and/or customer contacts.
  • If you are not able to process these orders, we suggest that you:
  • i. Activate the “on-holiday” feature in Seller Central account under “Settings” >> “Account Info” >> “Listing Status - Going on holidays”. This will de-activate all your self fulfilled offers. Note that you must still process and dispatch all orders you have received up until you activate the “on holiday” feature.
  • If weekend operations are turned on or have overridden public holidays as operational days, these days will be counted towards your Expected Dispatch Date.