Invoice with photo?

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Seller_bl8AlhM7gMk3u

Invoice with photo?

Help…again!

I am a private label seller selling supplements on Amazon FBA
I have been asked to provide an invoice of my product(Vit C) with a picture of the product on the invoice. My manufacturer’s invoice system does not allow for this so they have added it manually and i have sent it to Amazon but they now say this document does not meet their standards - no doubt because it was added manualIy. I don’t actually know of any manufacturers that show a picture of the product on an invoice? What am i supposed to do?..i feel it an unfair ask especially as my manufacturer currently supply other private label brands who sell on Amazon and clearly must have sent invoices to these sellers without product photos on them?? I have given Amazon all the contact details of my manufacturer so they can clear any issues up but it seems they wont contact them. I feel in limbo…can anyone please give me some direction?
Many thanks
Stephane

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Seller_ovDSJ7rmbZkY2

Hi Stephane,
Can you not print the invoice yourself and place one of your products on it then take a picture?

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Seller_BS5lg2keRs2QO

Could it be a poor English thing? Sometimes support don’t have the best English, so maybe they just want “a photo of your invoice with the product on it”?

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Seller_z6B2L9xab6HlP

It’s more likely that they want:

  1. An invoice of the product from an authorised distributor
  2. Images of the product so they can check it matches the invoice and also contains all legally required information
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