Hello everyone,
I’m reaching out to see if anyone else has faced a similar situation with the Mediation Request process. We submitted a mediation request regarding our account deactivation, and according to the official information, the mediation team is supposed to respond within 10 business days. However, we have now passed this timeframe and still have not received any reply.
We tried following up, but there’s no case ID linked to our mediation request, and there is no direct way to contact the mediation team. When we spoke to Seller Support, they told us that in practice, mediation responses can take about a month — but this is not clearly communicated anywhere on the page.
This lack of clarity is frustrating, especially since we are in a critical situation with our account and inventory. We would appreciate any advice from sellers who have been through this process:
How long did it take for you to receive a response?
Is there any alternative way to follow up or escalate a mediation request without a case ID?
Any tips on keeping pressure on the process without getting stuck in loops with Seller Support?
Thanks in advance for your help!