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customer enquires about difference of my price from Amazon
Hi forum,
today I've received this message:
"Amazon shows £16.99 but I have been charged £23. Have I been incorrectly charged?".
This message came from a customer who had just bought a new book from me.
My reply has been: "Dear customer, the price of our copy is £.23. that of Amazon is £16.99.
We are a third party seller. If you have changed your mind, you may contact customer's service of Amazon.".
What do you think the customer will do, next? What should I do? Should I worry?
Guy
6 replies
Seller_ZJhFeE3tNKzfh
not really you’ve done nothing wrong.
The only thing I would suggest in future is advise if they are unhappy with their purchase to open a return request. However as a change of mind return you (ie the customer) would be liable for the return postage.
Seller_HU09FGdJ07Hys
Here is new:
"Reported Unresolved
The buyer has expressed that their issue remains unresolved based on your last response. Please either continue the conversation with the buyer to reach a mutual resolution or select 'No Response Needed' to resolve the conversation despite the buyer's feedback.".
I suspect that the customer expects me to offer a partial refund, to match the price of Amazon.
Seller_rSWqE1EE3s6B1
Unless the customer emails you again, you can simply mark it as "No response required", after a few days it will disappear from your dashboard.
If the customer emails again, keep it simple or the customer will be confused - as suggested by thirtythreeandathird, I would simply email them back and let them know that if they are unhappy, they should open a return request via their Amazon account. As they are returning the item due to changing their mind, Amazon's policy is that the buyer pays the return postage.
Seller_469SU3Aj73sZL
We had a somewhat same type. The customer complained they been overcharge at £20 when a Well nknown 2nd Hand mercany had £16.95 for a secondhand copy Our copy was brand new with a published price of £20 and l am UK agent & distributor. I pointed out the other copy was a very expensive scond hand copy and he was se;lcome to open a return request nothing yet after 4 weeks
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