Hi, I've noticed a change in my handling and shipping times, for example. A buyer purchases an item on Thursday, the 16th, at 20.21, the ship-by date is showing as Friday, the 17th :-0

Has anyone else experienced similar, and do you know why this could be, please?

Hi everyone

We have a frustrating problem. We need to set some longer handling times on some products, say 5 days, and Amazon appear to just be ignoring it, resulting in a load of "late shipments" from us. I've checked the listing in manage inventory, opened it up, and the handling time is correctly showing as 5. However, when I search for the product as a customer, the delivery date being given is for 2 days handling time. Likewise when our orders for the product come in, the promise date is too soon and we are inevitably shipping them "late".

Has anyone had something similar? I'm really not sure what else to do other than set the handling time. It isn't everything, some of our products are picking up the handling time we have set, others are ignoring it.

We don't have the new automatic shipping turned on.

Thanks in advance for any help.

I seem to have a recurring problem that happens every few months, I notice some of my orders coming through with a 1 day handling time even though my default handling time is set and always has been to 2 days..

i had 3 dvds sold on the same day and 1 of them had a 1 day handling time , a DVD sold the previous day came through as a Normal 2 day suggesting I had to ship the one sold last before the one from the day before !!..

I've looked at my sales for the last 90 days and all are on 2 day but from the 16/03/25 random ones are coming through as 1 day. Same type of product and all listed using the App and no handling time set at that point .

the lastest reply from seller support was:

"Please be informed that the two-day default handling time was deprecated on October 24, 2023. However, you can set two-day handling time for specific SKUs.

Kindly note that established sellers who had a two-day default handling time will be automatically switched to a one-day default handling time".

Well if thats the case why is 2 day handling time still a selectable option and if all items had been switched to 1 day why are 99% of my orders coming through as 2 day...

Anybody any ideas cos I'm not expecting seller support to come back with any

thanks a lot