I received a negative feedback this morning stating that the item hadn't been received. On checking the order, there wasn't one. It had been cancelled or we had been asked to cancel the order. I can't honestly remember as it was a month ago. I requested removal and I received the normal copy and paste reasons as to why it couldn't be removed. I must have reopened the case 20 times, asking the agent to explain why it doesn't warrant removal. Each response was the same copy and paste reply.

I must say I was getting quiet irritated by this point and some of my messages were not professional, shall we say. Anyhow I finally received the response I was hoping for and the feedback was finally removed. All I can say is on this occasion, perseverance prevailed.

Have a great weekend everybody

Hello all,

Get very frustrated with some feedback I have received.

Negative feedback for item not arrived. No prior contact and no a-z. Just the negative.

Annoying thing is item has been delivered via Royal Mail. Where tracking shows delivered.

Amazon state they will strike through any delivered items where feedback makes reference to delivery. Keep going round in circles with CS asking me to use feedback manager. I do this but it’s not eligible for removal as it is not a product review or contain profanities. There is not option to request removal due to delivery issue. Can a mod possibly intervene?

Hello Amazon,

Can you please help me with the removal of negative feedback from a Vine customer? I received a 3-star review just because the user thought the price was expensive. She made a price comparison, stating that she could find a cheaper alternative, which is a direct violation of Amazon's Community Guidelines.

Quote from Community Guidelines: "Pricing comments related to an individual experience aren't allowed. For example: 'Found this item here for $5 less than at my local store.'"

Quote from the Vine customer: "Kinda pricey at a price point of $12 (I can buy a bottle of 180 capsules for about the same price)."

Overall, she liked the product a lot but was not happy with the price. I have opened cases, but no helpful answer was given—only a suggestion to send an email to community-help, which I did, but without any result.

Thanks