Your Amazon seller account has been deactivated in accordance with section 3 of the Amazon Services Europe Business Solutions Agreement. Funds will not be transferred to you, even if they reflect in Seller Central. Your active listings have been removed. You will no longer have access to Seller Central.

Why did I receive this message?

Your account does not meet the requirements of the Amazon Services Europe Business Solutions Agreement:

https://sellercentral.amazon.co.uk/gp/help/external/201190440?language=en_GB&ref=efph_201190440_cont_EENGDB2JGLEK3PZ

How do I address this issue?

No action is required by you.

Has this message been sent in error?

If you believe there has been an error, or if you have any questions, you can contact us:

Hello fellow sellers,

I'm seeking advice and guidance on my Amazon account deactivation issue. My store, Whimsywave Limited, was deactivated about a month ago due to alleged policy violations (Section 3 of the Amazon Services Europe Business Solutions Agreement).

*Details:*

- Deactivation reason: Policy violations (no specific reason provided)

- Appeal submitted: 4 weeks ago

- No response from Amazon

- Additional appeal submitted

agained appealed through Fiver write same automatic response

- Amazon's automated response: "data currently under validation"

*Efforts made:*

- Reviewed Amazon policies

- Provided required documentation (business license, proof of identity, etc.)

- Contacted Amazon Seller Support via email and phone

*Concerns:*

- Lack of transparency regarding deactivation reason

- No response after multiple appeals

- Impact on business operations and revenue

*Seeking:*

- Advice on next steps

- Similar experiences or solutions from fellow sellers

- Guidance on navigating Amazon's appeal process

*Account Details:*-

Account Name: Whimsywave Limited

- Marketplace: UK (also affected USA marketplace)

Thank you for your input and support.

Best regards

WHIMSYWAVE Limited

Hello, fellow sellers,

I need urgent help regarding my Amazon seller account. My account was suddenly deactivated, and I have no way to contact Amazon support.

Here’s what happened:

Two months ago, Amazon requested business identity verification documents. I submitted them immediately.

Shortly after, I received an email confirming that my documents were successfully verified.

Today, out of nowhere, my account was deactivated with a message stating that my documents were not verified—even though they were previously approved.

The email did not specify which document is an issue, and there is no option to upload any documents again.

Biggest concerns:

No way to contact Amazon: The Help section is closed, and there is no call or email option available to reach Seller Support.

Inventory stuck: My products are still in Amazon’s warehouses, and I have no access to my account.

Balance stuck: I cannot withdraw my funds, and Amazon has provided no timeline for when I can access them.

What I’ve tried so far:

Submitted an appeal, but got a generic response that didn’t clarify the issue.

Looked for options to upload documents again, but there are none.

Checked for any way to contact Seller Support—nothing is available.

Has anyone else faced this issue? How did you resolve it? Any advice on how to escalate this would be greatly appreciated!

Thanks in advance!

I received email from amazon that your account is deactivated. They are not giving any reason for that. I am resident of the UK and I provided the my resident address on Amazon account.

Hello,

We reviewed your account and the information that you provided, and we have decided that you may not open a Selling on Amazon account.

We leveraged a combination of automated means and expert human review to identify this issue and make this decision.

Why is this happening?

You cannot sell on as your account has not met our requirements or aligned with the Amazon Services Europe Business Solutions Agreement that you agreed to. To learn more, go to "Changes to the Amazon Services Europe Business Solutions Agreement":

Can anyone help please?