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Deactivated Account in accordance with section 3 of Amazon’s Business Solutions Agreement
I have recieved an email stating i have another account of the same name which has violated a policy, and so amazon have suspended my account.
I do not own another account and it is impossible to prove i don't own another account without more information.
Please help.
7 replies
Seller_ZVAz3d5lZuGid
There have been several threads/posts about the same issue - like you, people only ever had one account yet being told they have another.
A friend had the same issue some time ago, and they just had to be persistent - multiple emails denying the fact, and how can you prove something that doesn't exist ?! Try the MD email.
Seller_UtVbG2cLJyCHA
Thanks for the advice. I have submitted another appeal. It's annoying as they just respond with 'we do not have enough information to reactivate your account at this time.' This is my 5th submission, I will wait and see.
Seller_UtVbG2cLJyCHA
*Update* Same responses from Amazon,
"You have been found to be related to an account beginning with Six Foot Pens.
We received your submission but do not have enough information to reactivate your account at this time."
I don't own another account and i am almost at the end of the 90 days limit.
Anyone know who i can contact to sort this out?
Seller_EEsC3TXT2hJlF
Do you have any performance notifications in your US store?
Seller_UtVbG2cLJyCHA
No. I have never listed or sold a product on any of the stores in Europe or the US. All my performance is list as N/A in Europe and US.
Abella_AMZ
Hello @Seller_UtVbG2cLJyCHA,
I'm Abella from Amazon, here to assist you.
I have reviewed your post above, and understand that your account has been suspended as it has been related to another account, which violates one of our policies.
Even if you do not own another account, your account does share at least one significant point of information with this other account. That information connects their status and actions to your account.
There are high chances that you might have accidentally registered for a global account.
So please go through all the marketplaces like US, Japan and check the reason of de-activation in performance notification and try to reactivate it.
You must first reactivate the related account by submitting an appeal.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
Seller_w4qi0DmRGKZT7
I have the same issue. My seller name was to another account with "?22" added to the end, but this account is not mine, and I have no idea who it belongs to. Were you able to resolve this issue? What steps did you take to solve it?
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