We have shipment delivered to DUS2, Germany on 26th Sep, nothing checked in, waited a month and shipment closed, now waited another month, 36 Days later shipment is closed.

Seller support is still useless by telling us to wait for 'shipment to become eligible for investigation' . Apperantly a shipment can only become eligible after it has entered receiving status which ironically has very little chance to happen.

Thank you for anyone can get us any suggestions on how to resolve this!

Shipment ID FBA15J9K3YSX

CASE ID 10504263352

Hi, I have a big issue with Amazon FBA. They several times lost a significant portion of my inbound shipment. While I provided all evidence that the shipment was delivered with all the units (POD, weight analysis) they do not reimburse the inventory they lost. Insted they keep sending the same template messages again and again.

Does anybody have this experience?

Is here anyone from Amazon who is willing to help? It seems like Amazon is forcing me to stop selling on their platform after 10 years.

Shipment FBA15JXZH9GS

Case 10797370652

@Seller_06JS7friV1yzw@Seller_sSkzzHms7Kxs6@Seller_hwwu0taY2D6Xs

Hi Amazon team!

@Seller_06JS7friV1yzw@Seller_sSkzzHms7Kxs6 @Seller_hwwu0taY2D6Xs

We have a shipment delivered on September 26 to DTM2. Since that moment the shipment still hasn't change the Status to Recieved. I contacted Support several times and was advised to wait. Other shipments sent later to the same Warehouse were fully received so it's not about the warehouse was full, in addition it was not a high season yet.

Shipment ID is FBA15JJJ1VGW, case 10465444792

It looks like the shipment was just lost in the warehouse.

Your help would be much appreciated!