Woke up this morning to a single product review policy violation for a product (old Xbox 360 console), an item I haven’t sold for probably 10 years or more! I have never in my life manipulated in any way customer reviews, either on this particular product or any other so am quite bemused at the info they’re expecting me to put into an appeal:

A Plan of Action should include:

A detailed description of all methods you used to post or obtain customer reviews that are prohibited by Amazon policies

Contact information (for example, name, email address, and website) for any third parties you engaged to manipulate reviews or obtain prohibited reviews.Identifying information for any customer accounts you or a third party used to post prohibited reviews.

List of any prohibited reviews remaining on the Amazon.site

Description of steps you have taken to prevent product review manipulation within your organization and how this will prevent future violations.

Confirmation that you have removed all inserts, flyers, vouchers, brochures or similar materials included inside the product packaging requesting a favourable review or offering incentives to post a review, including Removal Order ID.

How on earth can I even begin to address this issue for something I haven’t done and can give not a single answer to? Anyone been in this predicament and managed to resolve? Do I simply email Amazon to deny any culpability? Do I just leave it on my Account Health page and not respond at all? Some help on this would be much appreciated.

Hello everyone,

I bought a product that I intended to sell on Amazon UK. I could see through using keepa that the product had been available for months (Not a new listing) and that there were no red flags.

I got the product delivered and was about to send it in when i noticed the listing has been taken down by amazon.

This product was just an Aloe Vera cream.

I received a food and product safety policy violation on my account and ive been going back and fourth with seller support for about a month but not getting anywhere.

I've given them CPNP certificates, Test reports, photos of the products packaging.

They've asked for a copy of a declaration of conformity certificate. When i do my research online its saying a cosmetic product doesn't require one?

I've not been given a straight answer to exactly why the listing was removed in the first place. All i can find in their messages is this:

(Removal Reason as per CSI - Simple Reconciled Product Data View). Any ideas what this means and how i resolve this?

Any help would be greatly appreciated

Hi, I have had 7 listings removed for polciy vilation, however they have not appeared on my notifications or account health,. I cannot figure out which policy has been vilated, and the item is not visible

I have spoke to seller support and they have said speak to account health theam. Account health team have no record of it as it is not on my dashboard, and cannot figure out why it has been removed. Any assistance wqould be great @Seller_TSXM2A5nxWSuH@Seller_Huz6FT08OxHAR