Hi All,

We have been doing FBM for 2-3 months using only Royalmail tracked 24. Our ontime delivery metrics continues to get hit every few weeks. With advice from another seller I removed remote areas in the UK from our premium delivery option (Scottish highlands, Channel Islands etc), however this has not made much difference. I have noticed Royalmail is for us is the underlying problem with 6-8% of our tracked 24 being delivered in 2 days. I am well aware now that RM's Tracked 24 is not a guaranteed next day.

Now, my trouble is what am I missing here, because other sellers are happily offering next day delivery and even doing SFP. RM obviously is not the one, DHL and DPD seems expensive in comparison. Who are others using to get good shipping cost for premium delivery?

Any recommendations is highly appreciated.

What am I not getting here as I thought this was straight forward!

So customer opens return, simples.. Auto accepted and Amazon issues label. Customer then opens AtoZ case? Not sure why but whatever. I reply to AtoZ just after it was opened. Explaining return opened, just waiting for return and will refund, not sure why an AtoZ is opened or why you have allowed it to be opened as you can see return opened a few minutes before AtoZ.

Anyway, goods returned, refunded spoke to customer all good. AtoZ closes with a "Order defect rate" ? huh.. I asked why woudl it be an order defect rate? The reply "As the buyer did file a claim, we will still include the claim in your Order Defect Rate and performance metrics.

To avoid these claims in the future, respond promptly to buyer communications to reach a resolution. If appropriate, refund the buyer within 72 hours of the buyer's first contact."

I don't get it? everything done to the letter as we are supposed to.. but as customer opened an AtoZ you get a defect? what am I missing here as this just seems like a screw you anyway answer?

It's an obvious scam. Customer contacted me 2 weeks ago asking me if the item (a small vase) could be made 4 metres in length! Then customer buys item and then leave bad review saying that the item arrived broken. Now they opened an A-Z claiming the item never arrived.

I wrote this to Amazon and now I am waiting for their decision.

"On 20th November, the customer left a negative review claiming the item arrived broken. In response, I promptly replied to the review, inviting them to contact us directly for a replacement or refund. However, no further communication was received from the customer regarding the matter.

Moreover, the customer did not reach out to report the item as broken or missing at any point. Their only pre-purchase enquiry was an unusual question about whether the item—a small vase—could be purchased in a length of 4 metres. While the content of this message was atypical, it appears to now be used as evidence of communication about the item.

I am concerned that this situation exposes me to penalties on my ODR for the same order under conflicting claims: one for the item arriving broken and another for it not arriving at all. It is evidently illogical for both claims to coexist.

I kindly request that this matter be reviewed thoroughly to ensure that the situation is handled fairly and does not result in undue penalties. Please let me know if additional information or evidence is required to assist with the review.

Thank you for your time and understanding."

This is clearly very fishy but I bet Amazon will side with the customer. I have also been dealing with Sellers Support for a IP violation. One of my products is a Apple and Cinnamon incense, nothing to do with Steve Jobs' company. That should be obvious to anyone that looks at it, apple is also a fruit but apparently it isn't now I have been referred to another internal team.

I attended jury service all week and I have so much to do, I don't need this extra work especially as it's completely unnecessary. Sorry needed to vent.