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Incorrect Amazon Labeling Caused Mixed Inventory Issues and Inadequate Support Response
Hello Amazon Seller Community,
I am experiencing a significant problem with Amazon’s handling of a critical labeling error that has led to inventory issues for our product, GF-40. This error has forced us to close our listing for over a month, severely impacting our business.
Detailed Problem Description:
Our product was incorrectly relabeled by Amazon with the ASIN B0CHFPC9YM, leading to customers receiving the wrong items. Despite clear evidence provided, including photographs of the mislabeling, the response from Amazon Seller Support has been disappointing. The support seems to be mostly automated, with generic responses that do not address the specific issues we are facing.
Steps Taken So Far:
- Multiple detailed complaints to Amazon Seller Support with all necessary evidence.
- Requests for corrective actions to adjust the labeling and inventory, which have not been implemented.
- Continuous follow-up with support, receiving only standard responses that do not lead to any substantial action or resolution.
Seeking Community Advice:
- Has anyone experienced similar issues with support? How did you manage to get meaningful engagement from them?
- What are effective ways to escalate such issues within Amazon's support system?
- Given the ongoing challenges, I am considering expanding to other sales platforms and potentially reducing reliance on Amazon. Any advice on this transition?
The situation has pushed me to consider drastic measures, including exploring alternative platforms for our products due to the lack of adequate support from Amazon.
0 replies
TaylorR_Amazon
Hey @Seller_bz36FjpPDXAaL, I might be able to help here! To prevent asking repeat questions, what are the case IDs you have opened about this?
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