Malicious Purchases - the same buyer
So we have a sticky situation. Briefly, buyer returned an item in materially different condition - they have totalled it - item value £250. We issued a refund with significant depreciation, and advised the buyer why along with our usual stipulation that we are unable to supply them in the future as per policy.
We’ve subsequently had orders from them totalling in the teens - all for similar items all over £200. We have cancelled each one and sent the same we will not supply you notification.
It’s reached the stage that if we cancel the order the buyer will simply place a new one the same day. Sometimes multiple orders per day. We’re now rumming out the dispatch timeframe before cancellation hoping the buyer will simply get bored of the game.
We’ve raised a support case for malicious purchases - and we update this each time a new order is placed - SS/internal investigations have now had the case open for nearly 2 weeks, with no action having been taken.
We’re a little stumped as to what else we can possibly do. Any suggestions?
0 replies
Seller_8Wsckn3UoR095
That is incredibly odd, if it is malicious… who has the time for this? Or even the care to do this?
Have you tried emailing the MD? I’m not sure how they could assist but if SS aren’t helping.
Seller_7VbclcPFFRTnc
Whilst you may be loosing slightly in fees , have you thought about marking them as despatched and then refunding as unfulfillable address
Their card will be charged instantly but they’ll have to wait a few days for a refund
It maybe what’s needed to stop them
Seller_96T51JVHsmWyQ
We had something similar, a customer would order 30 product on the same day every month and did so for over 18 months. We raised a case every month, with no obvious result. I guess they eventually got bored.
Seller_3di7P6gi1JyqG
It’ll tie up his cash if you mark as dispatched and wait for him to say item not arrived
Seller_K8edOfPu9HEmN
Anyone ever tried sending a ‘cease and desist’ order to Amazon for a particular problem customer of Amazon’s?
Could problems like the OP’s fall under one of the Telecommunications acts or Malicious Communications acts?
Seller_Gq0aGvAqLaCsZ
I guess the only way to test it is to let it happen!
Seller_DTufFoxJuMU0M
I’m sure Amazon will ding some metric for it.
They’re not going to let us away with just not posting things while making the customer wait around for over a week before they have to cancel the order and refund…
