I need some advice please, as my first time to send to a customer to IRELAND. I have done the best I can to provide the custom the papers needed but still royal mail return it back to me. It cost £10.50 to deliver for failed return parcel, some return to me and some did not return but buyer claiming they haven't receive the item. What should I need to do? The buyer asked for a refund. Is there anyway I can avoid this issue? What is going on with Ireland at the moment?

We’ve recently encountered an issue with Amazon's auto-authorized return process. While customers are able to initiate returns, the system is failing to generate return Royal Mail labels, resulting in multiple (sometimes up to 8) return requests being opened for the same item, each without a label. This problem has only occurred in the last few weeks; previously, it worked without any issues.

We have reached out to Amazon support several times, but to no avail. We wanted to bring this to light here to see if anyone else has experienced the same problem. Has Amazon provided any solutions or guidance on how to resolve it?

We would greatly appreciate any advice or insights.

Thanks

Rebekah

So I have gotten my first return after selling on amazon for some time now as customer claimed the product is not as described. I can see under manage returns that the product is showing auto-authorised. What steps should I take to make sure I get my product back. Should I click on issue refunds or wait till I get my product and inspect before issuing a refund? Please help anyone.