Hi!

We are owner of a brand enrolled into Brand registry.

While changing attributes of one of our ASINs I faced a problem that changes are not transmitted to product detail page.

After contacting Seller Support I received a response, that rights for this asin belong to another brand representative.

I had not granted anyone with administration rights, and after an investigation it turned out that rights for this asin belong to our own merchant account with token BUT(!) for Japanese marketplace (!!??). But, we don`t have a single listing, a single offer in Japan, and never had one. All variation family that this ASIN belongs to, had been uploaded with single feed file to Germany marketplace. Seller Support team doesn`t dive into case and has no bring it to solution for more than a month...

How can I fix rights delegation, to make this ASIN administrated (and some other from variation family, that are not yet) from original German seller account?

I`m told by SPS* to make changes from Japanese account, but once again, there is no any product listed, I can`t make changes or delete that ASIN.

*Moderator Edit: Inappropriate content - Jona

Good afternoon!

They denied me the brand registry application explaining me this

Thank you for your interest in Amazon Brand Registry. Unfortunately, we are unable to approve your application.

Our investigation team uses both publicly available information as well as internal resources to verify trade mark contact information. In this case, we could not locate any contact information that meets our requirements.

Although we cannot guarantee enrolment into Amazon Brand Registry, we encourage applicants to ensure the following:

1. All business information is kept consistent and up to date everywhere their business information is registered.

2. If there is an attorney or representative associated with the brand, make sure this information is displayed on the trade mark website with the registered trade mark information whenever possible.

3. If there is an email address associated with the trade mark, make sure it is a valid email address.

Note: This does not mean your registered trade mark must display an email address. We are aware that some trade mark organizations do not display rights owner contact information for privacy reasons.

After you ensure the information above is accurate and up to date, please reapply for Amazon Brand Registry.

Can somebody help me and explain me which extra information should I send them?

Thanks for the support

Regards

I tried to find the entrance of the GTIN/UPC exemption, but i failed. And after i open a case, the support team told that my brand and category must have a product ID to upload the listing. Then i inquire the brand owner, they told me they can use the exact same brand and category to upload the listings. Why this is happening and how to fix it?