Countries
Read only
VTR below 95%
My VTR has dipped below 95%. Amazon appear to have only used a very small amount of my shipments within the calculation.
They have used Number of non-exempted shipments. What are these and why are they not including all shipments?
0 replies
Seller_ZJhFeE3tNKzfh
how are you actually shipping your orders?
Seller_2MDS66zdjPMUU
There is never any logic to it. As long as you can supply valid tracking numbers if you get hit with a metric check there is usually no penalty. However this is Amazon and you will not get a sensible answer from the Account Health Specialists who seem to be completely unaware of the VTR policy and don't seem to recognise it even when you cut and paste the appropriate parts into your response.
Seller_tRuvBEHDedp4q
What service are you using when sending your items? I think this is what makes the difference.
If using Buy Shipping for Royal Mail 1st and 2nd class large letter stamps then the order is exempt from VTR. However, if you used a different service then I think it is counted.
So if you are buying 1st class large letter stamps and combined an order then 1 of your orders will now be seen as not shipped - and I think that is where your problem lies
So you have 100 orders and used Buy Shipping but have combined 2 of the orders. If you bought 1st class stamps, Amazon sees 99 orders done via Buy Shipping and are exempt. But 1 is seen as not shipped and not exempt so Amazon calculate VTR as 0/1=0% VTR
If you used Buy Shipping but bought a different service then I think it is counted so then Amazon would have seen 99 parcels out of 100 shipped - 99/100=99% VTR
I agree it should make no difference - but I bet exempt shipments are not counted leading to the incongruity above
I dont know what the answer is - either always buy a different service or do not combine orders that are shipped using 1st/2nd class stamps
Seller_40ozsHlGqPuEL
@Julia_AmazonAmazon directs merchants to use its "Buy Shipping" service, promising that doing so will ensure compliance with their Valid Tracking Rate (VTR) policy. However, there seems to be a critical flaw in this system. Merchants who follow this guidance, like Simply_NikNaks1 and potentially many others, still face failures in meeting the VTR requirements, despite adhering to the rules and suggestions provided by Amazon. Support from Seller Support (SS) and moderators appears to be minimal or ineffective, with only rare instances of overturning incorrect VTR-related issues.
This raises significant concerns. If the system continues to penalize merchants unfairly—based on scan failures or other discrepancies that are beyond their control—large numbers of sellers could risk losing their ability to operate on Amazon's platform. Such a scenario indicates a systemic failure, where the VTR policy is flawed, and its implementation has not been adequately supported by Amazon's support systems.
How can Amazon justify enforcing strict compliance with the VTR policy, coupled with the threat of permanent removal from the platform, when their own suggested exemption measures are unreliable and failing for compliant merchants?
Similar Discussions
