Seller account disabled due to valid tracking rate
I have sent most of my items with 48 hour tracked, the odd low value items were sent standard and yet Amazon have took it upon themselves to stop my selling activity,
37 replies
Seller_7VbclcPFFRTnc
something is wrong then
screenshot your VTR defect report
and the suspension performance notification as VTR should only suspend the odd category - not your whole account
Seller_SITNVuZK87zGK
How were you despatching those as well? Was it using Buy Shipping - or Stamps/Franking?
Seller_kHIYvQFgzwVAy
Is it standard for all items to be tracked through amazon now? even if your making zero profit…?
Seller_7VbclcPFFRTnc
Do you use click and drop or another 3rd party shipping platform ?
Were they letters ?
Go into the order that is currently highlighted in amazon and screenshot the consignment despatch info section
No, they can just have a delivery confirmation number or be bought direct from amazon to be deemed valid for vtr
Seller_kHIYvQFgzwVAy
I only have post office receipts for proof of postage
Seller_7VbclcPFFRTnc
are you buying your postage at the post office ?
Seller_kHIYvQFgzwVAy
It was bought on click and drop but it was posted at the post office. but no tracking numbers as they were standard
Seller_7VbclcPFFRTnc
Was it a letter or a large letter or parcel ?
Personal click and drop or business ?
Seller_kHIYvQFgzwVAy
personal click n drop and large letter, i used to use business click n drop but they overcharged on my account. like charged twice the price of a personal user
Seller_7VbclcPFFRTnc
There should be a delivery confirmation number either on the receipt or the postage label itself .
You need to enter it
Is the c&d account linked to amazon? Looks like it is as it states std uk dom 1
Seller_kHIYvQFgzwVAy
yeah its linked, but there is no data as far as I can see.
Seller_kHIYvQFgzwVAy
I’m assuming that I need to write up a POA for the appeal?
Seller_7VbclcPFFRTnc
Is there an option in integration settings on c&d to upload delivery confirmation numbers to amazon ? Is it ticked?
Are these all your orders ? Or were others OK and if so, were they LLs too or Parcels?
