Seller account disabled due to valid tracking rate
I have sent most of my items with 48 hour tracked, the odd low value items were sent standard and yet Amazon have took it upon themselves to stop my selling activity,
37 replies
Seller_7VbclcPFFRTnc
something is wrong then
screenshot your VTR defect report
and the suspension performance notification as VTR should only suspend the odd category - not your whole account
Seller_SITNVuZK87zGK
How were you despatching those as well? Was it using Buy Shipping - or Stamps/Franking?
Seller_7VbclcPFFRTnc
There should be a delivery confirmation number either on the receipt or the postage label itself .
You need to enter it
Is the c&d account linked to amazon? Looks like it is as it states std uk dom 1
Seller_kHIYvQFgzwVAy
yeah its linked, but there is no data as far as I can see.
Seller_kHIYvQFgzwVAy
I’m assuming that I need to write up a POA for the appeal?
Seller_7VbclcPFFRTnc
Is there an option in integration settings on c&d to upload delivery confirmation numbers to amazon ? Is it ticked?
Are these all your orders ? Or were others OK and if so, were they LLs too or Parcels?
Seller_7VbclcPFFRTnc
Yes you will but you need to get to the bottom of why these are invalid so it doesn’t do it again
Seller_kHIYvQFgzwVAy
The issue is I used the standard postal service which is like buying a stamp from the post office, so it had zero tracking on it, I was using 48 hour tracked for a lot which costs around £2.70 and a few items were sold too cheap to use 48 hour tracked, but clearly pointless in the end.
Seller_7VbclcPFFRTnc
Standard should still have a delivery confirmation number if they are LLs over 100g
Going forward, you are probably just best buying standard 2nd class postage from amazon
It’s the same price (cheaper if parcels) than the PO and all postage bought from amazon is automatically OK for vtr
Seller_kHIYvQFgzwVAy
Yes I think your right, I will write up a POA not today, not tomorrow the next day, on my next day off 
are you able to review the poa / do you have knowledge on it?
Seller_7VbclcPFFRTnc
It should be as simple as stating you didn’t understand the vtr policy but going forward will only use buy shipping
So far , touch wood, I’ve never seen anyone not reactivated from that
Seller_ICqvJVQurZXgc
Not heard the over 100g point before thought all LL were tracked when bought through c&d. Upgraded some of my letters to LL due to not wanting to faf about with buy posting
Seller_7VbclcPFFRTnc
There was an issue where under 100g LL postage bought from PO not have delivery confirmation numbers
I wasn’t sure if it was the same via a personal c&d account
