Customers False Claims Yet again
So for the record, I’m a Sole Company Owner, everything is made by hand, quality is guaranteed as I’m very picky about sending anything out which I think isn’t up to standards,
So having a bit of an interesting customer lately, first of all they bought the top, and waited and then cancelled it, which I caught in time. Then a few days later they re-purchased it, I don’t tend to monitor customers so it slipped through the net, anyway they receive the top within the time frame and the tracking shows it arrived around 5:30pm, and within 3 mins, 8 messages are sent, customer basically expecting a response after hours, the majority of the complaint was, “the print is falling apart”…
I was thinking, well that’s fairly possible if you have given it a 90degree wash, so I ask the customer, have you washed the garment?
There response is, No it’s still in the sealed packet… I was thinking, to myself, (The garment is folded so perhaps that why she think’s its falling apart?)
Anyway A few more responses from her, basically saying I want refund!,
So I say Return for refund, I’m currently waiting for her response.
0 replies
Seller_j4qOx3FnSoENm
Yeah I would just do as you did and ask them to open a return request and offer to send them a free return label - that way your bases are covered and you’ve done everything you possibly can.
What kind of print was it? was it a heat transfer as I’ve had those on underwear and when stretched they can look like they are cracked
Seller_sakNZuPvdfxcv
Why even spend time on it? If the item is clothing she is entitled to a free return anyway, so just send her a prepaid return label, refund when you get it back and move on.
