Maybe someone can help me. My account has been deactivated for over two weeks now resulting in loss of income. The issue is this, I have a US seller account... somehow there was a UK account created and they are linked. I have no idea how this happened as I do not sell product in the UK and didn't know I had a UK account. Something weird happened with said UK account and now they have shut it down, along with my US account because they are linked. I have submitted every document they have asked for with my business address on it... bank statements, utility bills, my driver license, tax records, my mortgage statement. The customer service rep I am talking to every time has no concept of someone owning more than one property and the two addresses being on the same bill. I have two addresses that come on my utility bills because that's how the utility companies send them out. So they tell me that it doesn't count because there are two addresses? I don't understand why they need my utility bills anyway after the ID, mortgages, etc. Then when I ask for a manager they tell me they are the manager. It's enraging that you can't get someone on the phone and now my Buisness and income is suffering and no one seems to care to help. They just keep repeating themselves reading through their scripts, which clearly don't deal in these more complex issues. I just keep submitting what they ask for and getting denied. I don't understand why I can't get someone on the phone that can help me, or at least read outside of their scripts and think like a human being. They are just so cold and repetitive and I'm getting nowhere closer to being able to sell again. My business is severely suffering. Has anyone else experienced this problem? Or is there a rep out there that reads the forums and actually cares? I've made at least a dozen calls and submitted multiple email appeals to no avail...I'm at such a loss. Please help.

Hello,

My product link was maliciously hijacked, and my brand has been successfully registered on Amazon, but he maliciously tampered with my brand,

His brand is "Amoyeric"

I want to change back to my original brand. I contacted seller support, but received an invalid response! So I really need help at this moment, how can I restore my original brand!

Please ask the forum administrator to contact me after seeing this, Thank you very much!

I have been trying to resolve this issue for over a month. I have called every telephone number I can find and completed the seller central contact us form 6 times.

We have a trading account Feedmark Group. The log in address is now not recognised. We can log in as but with limited permissions so I cannot respond to the only offer of help I have received...

YOU CANNOT RESPOND TO THE EMAIL AS IT DOES NOT RECEIVE INCOMING EMAILS SO YOU HAVE TO USE THE LINK PROVIDED AT THE BOTTOM OF THE EMAIL. THIS HOWEVER REQUIRES YOU TO LOG IN AND WE DO NOT HAVE THE PERMISSIONS TO VIEW IT. See transcript below. As I cannot respond they think the problem is solved! It is utterly ridiculous!

From: sellers-support-reply

Sent: Monday, June 10, 2024 6:24:33 PM

To: Fiona (removed by moderator)

Subject: [Case ID:9874326582]"Your Help Needed" You are not recognising our administrators log in details - OUR DETAILS ARE CORRECT. YOUR SYSTEM IS WRONG!

This is a reminder to let you know that we need more information to resolve your case. If you still need assistance, please respond to this message and provide the details we’ve requested below.

If we’ve resolved your issue, no further action is needed and we’ll close your case.

Thank you,

Amazon Support

-- Original Message --

Hello from Amazon Selling Partner Support,

Thank you for reaching out to us, this is Nia the associate who received your case.

I understand your concern about the update to your previous case regarding your account where you are unable to log in.

For us to further assist you, we may request for you to specify the specific marketplace that you are having an issues for us to proceed with the investigation.

This is a reminder to let you know we need more information to resolve your case. Please respond to this message and provide the requested details in order for us to continue our efforts to resolve this issue.

I’m glad I was able to assist you. Have a great day.

Thank you for selling with Amazon.

Nialyn

Amazon.co.uk Seller Support

=======================================

MORE WAYS TO GET HELP:

To contact us again about this issue, please use the Contact Us form using the following link:

https://www.amazon.co.uk/gp/help/contact-us/selling-at-amazon.html?caseId=9874326582&referral=A2KZL5OMMDHN5C_AA12AH2MW3FSR

Please note: this e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.