Many thanks for this. No cases, left open to resolve or left open for more information from sellers, ever had feedback link, which meant that those attending cases never received a feedback. Many a time, the attending associate never understood the case or didn't bother to understand the case. Many a time, they asked for information despite everything has been provided in the first instance. Many a time, cases were left under PMA for no good reason. It often felt like associates were evading feedback.

Avoidance and evasion of feedback by seller support had been a regular thing. They don't seem to understand that giving feedback is not only seller privilege but this is also to imporve services and understand seller expectations. That feedback is integral to a business.

There used to be a time when cases were shut down without allowing feedback and infact even threatening phone calls about negative feedback. They were more worried about the negative feedback but not about their own negative performance or about my negative experience.

Even now cases are regularly being transferred inappropriately and there is no feedback link. This needs to be addressed. I shall be raising this and pursuing, as always, with Jeff and CEO Ajassy.

We sellers want seller centric response and resolutions, there should not be a compromise on that and this is what seller support need to be focusing on worrying about. Once this becomes their central focus, they would cease to worry about negative feedback because they will only be receiving positive feedback. Going round and round in merry go round with repetitive scripts without any regard to seller issue, needs to come to an abrupt end and replaced with tailor made responses that offer resolutions to total seller satisfaction.

Threats and warnings by seller support for re-opening cases that doesn't have resolution should also end.