goods were refunded but never returned to the sender.
Amazon automatically refunds returned goods. Unfortunately, I can't do anything about it.
But if I open SAFET, they state that the package was lost while being sent.
Therefore, I have to pay it back and there is no compensation.
But tell me to complain to the Royal Mail for compensation.
The problem with this is that in this case I am not the sender and thus I have no right to ask for compensation.
The customer who did not return the goods was not interested in helping.
Again, there is an unfair Amazon approach.
Regarding one of the packages, the customer service of royal amil was able to help by checking the status of the package. And they say it never made it to the Royal Mail, so this package didn't disappear. The buyer swallowed the money and the goods. I don't even know how Amazon realized that the package was lost.
But Amazon doesn't care about the truth
goods were refunded but never returned to the sender.
Amazon automatically refunds returned goods. Unfortunately, I can't do anything about it.
But if I open SAFET, they state that the package was lost while being sent.
Therefore, I have to pay it back and there is no compensation.
But tell me to complain to the Royal Mail for compensation.
The problem with this is that in this case I am not the sender and thus I have no right to ask for compensation.
The customer who did not return the goods was not interested in helping.
Again, there is an unfair Amazon approach.
Regarding one of the packages, the customer service of royal amil was able to help by checking the status of the package. And they say it never made it to the Royal Mail, so this package didn't disappear. The buyer swallowed the money and the goods. I don't even know how Amazon realized that the package was lost.
But Amazon doesn't care about the truth
18 replies
Seller_RlZVPg3d6ZUGP
If the parcel was never sent, has the customer actually been refunded as it should be refund on first scan by royal mail
Seller_ZJhFeE3tNKzfh
assuming this is using an Amazon prepaid return label check the Return in question in Manage Returns .What is the actual status of the return?
you are correct that it’s a nice little racket that Amazon and Royal Mail/Evri have put together against sellers so sellers can’t claim via Amazon or the courier.
You can if you wish opt out of Amazon prepaid return labels to stop refund at first scan and take control of returns. Just ask seller support.
Do note this means you personally have to approve relevant returns though.
Seller_uR8nGTI8z0RIW
The returns can be very tricky. We had a refund yesterday made to a customer, but we have no idea why or what happhappened and oobviously no one to talk to.
Seller_1U2xoyGE3Xvv8
customers are able to scam by sending an empty package or defacing the shipping label. as long as its sent, customer gets a refund right? and you cant claim compensation from royal mail because you did not arrange for the item to be returned, its automated through amazon and costs are deducted from your account.
Seller_S3aHFfAjpTNul
Amazon have no incentive to analyse anything except by BOT - they make the seller responsible for everything when obviously they are not. Amazon expect you to give up sooner or later (I am sure you will, too) - and then they call it 'good service .. problem solved'.
Winston_Amazon
How did this go in the end @Seller_LjiZByI58NrXd?
goods were refunded but never returned to the sender.
Amazon automatically refunds returned goods. Unfortunately, I can't do anything about it.
But if I open SAFET, they state that the package was lost while being sent.
Therefore, I have to pay it back and there is no compensation.
But tell me to complain to the Royal Mail for compensation.
The problem with this is that in this case I am not the sender and thus I have no right to ask for compensation.
The customer who did not return the goods was not interested in helping.
Again, there is an unfair Amazon approach.
Regarding one of the packages, the customer service of royal amil was able to help by checking the status of the package. And they say it never made it to the Royal Mail, so this package didn't disappear. The buyer swallowed the money and the goods. I don't even know how Amazon realized that the package was lost.
But Amazon doesn't care about the truth
goods were refunded but never returned to the sender.
Amazon automatically refunds returned goods. Unfortunately, I can't do anything about it.
But if I open SAFET, they state that the package was lost while being sent.
Therefore, I have to pay it back and there is no compensation.
But tell me to complain to the Royal Mail for compensation.
The problem with this is that in this case I am not the sender and thus I have no right to ask for compensation.
The customer who did not return the goods was not interested in helping.
Again, there is an unfair Amazon approach.
Regarding one of the packages, the customer service of royal amil was able to help by checking the status of the package. And they say it never made it to the Royal Mail, so this package didn't disappear. The buyer swallowed the money and the goods. I don't even know how Amazon realized that the package was lost.
But Amazon doesn't care about the truth
goods were refunded but never returned to the sender.
Amazon automatically refunds returned goods. Unfortunately, I can't do anything about it.
But if I open SAFET, they state that the package was lost while being sent.
Therefore, I have to pay it back and there is no compensation.
But tell me to complain to the Royal Mail for compensation.
The problem with this is that in this case I am not the sender and thus I have no right to ask for compensation.
The customer who did not return the goods was not interested in helping.
Again, there is an unfair Amazon approach.
Regarding one of the packages, the customer service of royal amil was able to help by checking the status of the package. And they say it never made it to the Royal Mail, so this package didn't disappear. The buyer swallowed the money and the goods. I don't even know how Amazon realized that the package was lost.
But Amazon doesn't care about the truth
18 replies
18 replies
Seller_RlZVPg3d6ZUGP
If the parcel was never sent, has the customer actually been refunded as it should be refund on first scan by royal mail
Seller_ZJhFeE3tNKzfh
assuming this is using an Amazon prepaid return label check the Return in question in Manage Returns .What is the actual status of the return?
you are correct that it’s a nice little racket that Amazon and Royal Mail/Evri have put together against sellers so sellers can’t claim via Amazon or the courier.
You can if you wish opt out of Amazon prepaid return labels to stop refund at first scan and take control of returns. Just ask seller support.
Do note this means you personally have to approve relevant returns though.
Seller_uR8nGTI8z0RIW
The returns can be very tricky. We had a refund yesterday made to a customer, but we have no idea why or what happhappened and oobviously no one to talk to.
Seller_1U2xoyGE3Xvv8
customers are able to scam by sending an empty package or defacing the shipping label. as long as its sent, customer gets a refund right? and you cant claim compensation from royal mail because you did not arrange for the item to be returned, its automated through amazon and costs are deducted from your account.
Seller_S3aHFfAjpTNul
Amazon have no incentive to analyse anything except by BOT - they make the seller responsible for everything when obviously they are not. Amazon expect you to give up sooner or later (I am sure you will, too) - and then they call it 'good service .. problem solved'.
Winston_Amazon
How did this go in the end @Seller_LjiZByI58NrXd?
Seller_RlZVPg3d6ZUGP
If the parcel was never sent, has the customer actually been refunded as it should be refund on first scan by royal mail
Seller_RlZVPg3d6ZUGP
If the parcel was never sent, has the customer actually been refunded as it should be refund on first scan by royal mail
Seller_ZJhFeE3tNKzfh
assuming this is using an Amazon prepaid return label check the Return in question in Manage Returns .What is the actual status of the return?
you are correct that it’s a nice little racket that Amazon and Royal Mail/Evri have put together against sellers so sellers can’t claim via Amazon or the courier.
You can if you wish opt out of Amazon prepaid return labels to stop refund at first scan and take control of returns. Just ask seller support.
Do note this means you personally have to approve relevant returns though.
Seller_ZJhFeE3tNKzfh
assuming this is using an Amazon prepaid return label check the Return in question in Manage Returns .What is the actual status of the return?
you are correct that it’s a nice little racket that Amazon and Royal Mail/Evri have put together against sellers so sellers can’t claim via Amazon or the courier.
You can if you wish opt out of Amazon prepaid return labels to stop refund at first scan and take control of returns. Just ask seller support.
Do note this means you personally have to approve relevant returns though.
Seller_uR8nGTI8z0RIW
The returns can be very tricky. We had a refund yesterday made to a customer, but we have no idea why or what happhappened and oobviously no one to talk to.
Seller_uR8nGTI8z0RIW
The returns can be very tricky. We had a refund yesterday made to a customer, but we have no idea why or what happhappened and oobviously no one to talk to.
Seller_1U2xoyGE3Xvv8
customers are able to scam by sending an empty package or defacing the shipping label. as long as its sent, customer gets a refund right? and you cant claim compensation from royal mail because you did not arrange for the item to be returned, its automated through amazon and costs are deducted from your account.
Seller_1U2xoyGE3Xvv8
customers are able to scam by sending an empty package or defacing the shipping label. as long as its sent, customer gets a refund right? and you cant claim compensation from royal mail because you did not arrange for the item to be returned, its automated through amazon and costs are deducted from your account.
Seller_S3aHFfAjpTNul
Amazon have no incentive to analyse anything except by BOT - they make the seller responsible for everything when obviously they are not. Amazon expect you to give up sooner or later (I am sure you will, too) - and then they call it 'good service .. problem solved'.
Seller_S3aHFfAjpTNul
Amazon have no incentive to analyse anything except by BOT - they make the seller responsible for everything when obviously they are not. Amazon expect you to give up sooner or later (I am sure you will, too) - and then they call it 'good service .. problem solved'.
Winston_Amazon
How did this go in the end @Seller_LjiZByI58NrXd?
Winston_Amazon
How did this go in the end @Seller_LjiZByI58NrXd?
