Cannot send a message to a buyer "opting out"

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
United Kingdom
imgSign in
user profile
Seller_yLXrlSBP2BPQr

Cannot send a message to a buyer "opting out"

I wonder if someone can help i have just had a return from Royal Mail for a customer
This order was in March 2020
They have opted out for messaging
So i cannot send them a message to explain what has happened
Thanks

48 views
4 replies
Tags:Royal Mail
00
Reply
0 replies
user profile
Seller_xUKHc5xSYJmI4

Hi

Try (IMPORTANT) in the header then your message

00
user profile
Seller_f5cnodyVjLD4S

There is always an option to send a message when refunding. (that is if an a-z or refund hasn’t been made already.)

10
user profile
Seller_yLXrlSBP2BPQr

I sent a option in messaging for refunding/replacing but that bounced back aswell

00
Follow this discussion to be notified of new activity